@ARSLIST.ORG
Subject: Auto-Assignment to an Individual
**
I have a need to have all tickets with a certain Prod Cat and Location go to
a specific individual. I have many use cases that will require a number of
config records to be created.
I know I can configure ITSM to auto assign
Hi Kevin,
Yes, Prod Cat and Location can be evaluated by the assignment engine in
order to assign to a particular person.
If you look at the assignment configuration form in the application
administration console, it should be readily apparent. The docs can help
too.
If you have many
that never get worked.
Mark
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kevin Shaffer
Sent: Tuesday, July 25, 2017 9:37 AM
To: arslist@ARSLIST.ORG
Subject: Auto-Assignment to an Individual
**
I have a need to have all tickets with a certain Prod
I have a need to have all tickets with a certain Prod Cat and Location go to a
specific individual. I have many use cases that will require a number of
config records to be created.
I know I can configure ITSM to auto assign to an individual based on Capacity,
Load by Number and Round Robin,
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