Hello,
We currently are running ITSM suite and it is currently patched. I have my
Server 7.1.00 with no patches installed onto it. I want to install patch 007
to my server but I am not aware of what will be changed or what should we
backup or save prior?
We have some customization and want to
Having been through the nightmares of upgrading a remedy server several time
here are the things to consider:
1. Make sure you do this in a lower environment and test, test test. There
may be bugs in the patch. Never count on a server patch to be 100% bug free.
I have been bit by this one
Mike,
If you are just going to upgrade the ARS version, you do not have to worry
about loosing customizations. You are much better off with Patch 007 or for
that matter most of any patches that were released after the unpatched version.
That being said backup of the database is always handy in
If you have made any customizations to the User or Group form (never
recommended but sometimes necessary) they will be overwritten. Any AR System
form will probably be updated (views overwritten at a minimum) as well, so if
you customized the mail form or something else, you will need to back
Ugh, haha, I was told by BMC that there shouldnt be any changes really to
affect me but I wanted to be certain and see what the rest of the community
said. I do have CAC integration for mid-tier and now that Sean said it
might affect that and also have LDAP integration.
wow...nothing is ever
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