Re: Basics of SRM

2014-01-07 Thread Tauf Chowdhury
Inimitable... Hmmm.. I like that. :) SRM 8.1 is really cool. Love the "Actions" feature of allowing active link type of functionality and no restrictions on conditions. Sent from my iPhone > On Jan 7, 2014, at 4:04 PM, "Boyd, Rebecca" wrote: > > ** > SRM - Service Request Management > > It's

Re: Basics of SRM

2014-01-07 Thread Boyd, Rebecca
SRM - Service Request Management It's self service for your customers. They can use it to submit requests instead of calling or emailing. AOT - Application Object Template PDT - Process Definition Template SRD - Service Request Definition Incident, Change, Work Orders If you want to kick start

Re: Basics of SRM

2014-01-07 Thread Sanford, Claire
http://www.bmc.com/products/offering/Service-Request-Management.html -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sweety Sent: Tuesday, January 07, 2014 10:39 AM To: arslist@ARSLIST.ORG Subject: Basics of SRM Hi List

Basics of SRM

2014-01-07 Thread Sweety
Hi List, Can you help me to understand some points in SRM ? What is SRM ? Why there is a need of SRM? What are AOT, PDT and SRDs ? With what all applications it can be integrated ? How can I kick start and learn SRM ? I will appreciate your time and inputs. ___