So, after 10 years of using this product, management here is finally
encouraging Managers to get more detailed stats from AR System. I've just been
using Excel spreadsheets with the ODBC connector to get stats, but this seems a
little challenging for someone who's just a casual user, so I've
with the Crystal
reports that just come with ITSM.
Lyle
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ron Legters
Sent: Thursday, January 29, 2009 1:39 PM
To: arslist@ARSLIST.ORG
Subject: Canned reports for ITSM 7
**
So, after 10 years of using
29, 2009 2:48 PM
To: arslist@ARSLIST.ORG
Subject: Re: Canned reports for ITSM 7
**
You might take a look at BMC Analytics for BSM. That gives you a set of
canned reports on top of Business Objects. The canned reports there are
also a bit lame, but then you have the ability to modify them
] On Behalf Of Lyle Taylor
Sent: Thursday, January 29, 2009 2:48 PM
To: arslist@ARSLIST.ORG
Subject: Re: Canned reports for ITSM 7
**
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