Re: Data Management Tool for ITSM 7.6

2009-12-01 Thread David Charters
http://m.google.com Regards, David Charters 317-331-8985 -Original Message- From: Barbara Siebert bsieb...@qmxs.com Date: Mon, 30 Nov 2009 14:12:33 To: arslist@ARSLIST.ORG Subject: Re: Data Management Tool for ITSM 7.6 Thanks, Rick. I was going to do that but from other

Data Management Tool for ITSM 7.6

2009-11-30 Thread Barbara Siebert
Where can I find the spreadsheets for ITSM 7.6 to load the foundation data? Patch 9005 is for ITSM 7.5 and will not load on a 7.6 system. It says that you must have patch 3 or greater. Well, 7.6 doesn't have a patch 3. Thanks for your assistance, Barb Barbara Siebert Senior Consultant QMX

Re: Data Management Tool for ITSM 7.6

2009-11-30 Thread Rick Cook
Barb, from an architectural level, 7.5 and 7.6 are almost identical, so the processes should work with either one. Perhaps this is one of those places where we need to tweak the SHARE:Application_Properties values to trick AR System into thinking it has something it doesn't? Rick On Mon, Nov

Re: Data Management Tool for ITSM 7.6

2009-11-30 Thread Barbara Siebert
list(ARSList) [arsl...@arslist.org] On Behalf Of Rick Cook [remedyr...@gmail.com] Sent: Monday, November 30, 2009 2:10 PM To: arslist@ARSLIST.ORG Subject: Re: Data Management Tool for ITSM 7.6 ** Barb, from an architectural level, 7.5 and 7.6 are almost identical, so the processes should work

Re: Data Management Tool for ITSM 7.6

2009-11-30 Thread strauss
(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Barbara Siebert Sent: Monday, November 30, 2009 1:13 PM To: arslist@ARSLIST.ORG Subject: Re: Data Management Tool for ITSM 7.6 ** Thanks, Rick. I was going to do that but from other references I've seen it appears that there is a new version

Re: Data Management Tool for ITSM 7.6

2009-11-30 Thread dcharters
University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Barbara Siebert Sent: Monday, November 30, 2009 1:13 PM To: arslist@ARSLIST.ORG Subject: Re: Data Management Tool for ITSM 7.6

Re: Data Management Tool for ITSM 7.6

2009-11-30 Thread strauss
discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of dcharters Sent: Monday, November 30, 2009 2:31 PM To: arslist@ARSLIST.ORG Subject: Re: Data Management Tool for ITSM 7.6 But is it refering to AR System Patch 3 or ITSM patch 3? On Mon, 30 Nov 2009 13:25:34 -0600, strauss wrote

Re: Data Management Tool for ITSM 7.6

2009-11-30 Thread brian . bishop
as well. Brian --Original Message-- From: Barbara Siebert Sender: Action Request System discussion list(ARSList) To: arslist@ARSLIST.ORG ReplyTo: arslist@ARSLIST.ORG Subject: Data Management Tool for ITSM 7.6 Sent: Nov 30, 2009 19:04 Where can I find the spreadsheets for ITSM 7.6

Re: Data Management Tool for ITSM 7.6

2009-11-30 Thread dcharters
) To: arslist@ARSLIST.ORG ReplyTo: arslist@ARSLIST.ORG Subject: Data Management Tool for ITSM 7.6 Sent: Nov 30, 2009 19:04 Where can I find the spreadsheets for ITSM 7.6 to load the foundation data? Patch 9005 is for ITSM 7.5 and will not load on a 7.6 system. It says that you must have

Re: Data Management Tool for ITSM 7.6

2009-11-30 Thread brian . bishop
Consultants Ltd +44(0)7973 746832 -Original Message- From: dcharters dchart...@charterssoftware.com Date: Mon, 30 Nov 2009 18:00:48 To: arslist@ARSLIST.ORG Subject: Re: Data Management Tool for ITSM 7.6 Brian, Are saying that when using ITSM 7.6 you should not use

Re: Data Management Tool for ITSM 7.6

2009-11-30 Thread Barbara Siebert
...@goldstag.demon.co.uk [brian.bis...@goldstag.demon.co.uk] Sent: Monday, November 30, 2009 5:26 PM To: arslist@ARSLIST.ORG Subject: Re: Data Management Tool for ITSM 7.6 No, I am just saying where you can find the spreadsheets which is what Barbara asked. When I used them recently I had to run