Re: Field 112 control in ITSM 7

2008-05-14 Thread ITSM Support
Hi Strauss, What we understand is that you want to add group information to Assignee Group(ID 112), dynamically explicitly. To do this add your own worlflows dynamic groups to your own fields without affecting the default workflows of ITSM 7. This will definitely save your efforts of

Field 112 control in ITSM 7

2008-05-13 Thread strauss
It has become evident that the ITSM 7 application does not, in fact, implement multi-tenancy properly, only a faint shadow of it. We had been led to believe in all of our discussions with engineers at two different UserWorlds (and had not been able to disprove it in testing) that the permissions

Re: Field 112 control in ITSM 7

2008-05-13 Thread William Rentfrow
@ARSLIST.ORG Subject: Field 112 control in ITSM 7 It has become evident that the ITSM 7 application does not, in fact, implement multi-tenancy properly, only a faint shadow of it. We had been led to believe in all of our discussions with engineers at two different UserWorlds (and had not been able

Re: Field 112 control in ITSM 7

2008-05-13 Thread Feliciano, Ferdinand, A (Rocky)
: Field 112 control in ITSM 7 It has become evident that the ITSM 7 application does not, in fact, implement multi-tenancy properly, only a faint shadow of it. We had been led to believe in all of our discussions with engineers at two different UserWorlds (and had not been able to disprove

Re: Field 112 control in ITSM 7

2008-05-13 Thread J.T. Shyman
@ARSLIST.ORG Subject: Field 112 control in ITSM 7 It has become evident that the ITSM 7 application does not, in fact, implement multi-tenancy properly, only a faint shadow of it. We had been led to believe in all of our discussions with engineers at two different UserWorlds (and had not been able

Re: Field 112 control in ITSM 7

2008-05-13 Thread strauss
://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Feliciano, Ferdinand, A (Rocky) Sent: Tuesday, May 13, 2008 3:27 PM To: arslist@ARSLIST.ORG Subject: Re: Field 112 control in ITSM 7 Create a workflow on modify that will set

Re: Field 112 control in ITSM 7

2008-05-13 Thread strauss
discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman Sent: Tuesday, May 13, 2008 3:58 PM To: arslist@ARSLIST.ORG Subject: Re: Field 112 control in ITSM 7 Chris, In my experiments with ITSM 7.0.3 Patch 7 I've found that field 112 on HPD:Help Desk will get set

Re: Field 112 control in ITSM 7

2008-05-13 Thread J.T. Shyman
shouldn't. Thanks for the heads up on this one. --- J.T. Shyman -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Tuesday, May 13, 2008 5:08 PM To: arslist@ARSLIST.ORG Subject: Re: Field 112 control in ITSM 7