Re: Has your company converted from custom to off-the-shelf BMC apps?

2010-07-27 Thread Ars Lister
robert.mole...@gmail.com wrote: From: Robert Molenda robert.mole...@gmail.com Subject: Re: Has your company converted from custom to off-the-shelf BMC apps? To: arslist@ARSLIST.ORG Date: Monday, July 26, 2010, 3:52 PM ** Agreed and Agreed - and if a gap analysis and ROI analysis

Has your company converted from custom to off-the-shelf BMC apps?

2010-07-26 Thread Luepke, Sandy
I work for a large manufacturing company who has been a BMC Remedy customer for over 10 years. We used ARS to develop our own incident, problem, request, and change modules. Our systems are quite sophisticated and finely tuned to our business processes. We are in the process of evaluating

Re: Has your company converted from custom to off-the-shelf BMC apps?

2010-07-26 Thread Paolino, Andrew
: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Luepke, Sandy Sent: Monday, July 26, 2010 11:13 AM To: arslist@ARSLIST.ORG Subject: Has your company converted from custom to off-the-shelf BMC apps? ** I work for a large manufacturing company who has been

Re: Has your company converted from custom to off-the-shelf BMC apps?

2010-07-26 Thread Jason Miller
Hi Sandy, We are not complete custom but have done a ton of custom development. We are a pretty large health care company with about 14k employees about another 15k affiliates (we share a parking lot with one of your sites). We have used the Help Desk app since we started with Remedy (1999 I

Re: Has your company converted from custom to off-the-shelf BMC apps?

2010-07-26 Thread Joe DeSouza
company converted from custom to off-the-shelf BMC apps? ** I work for a large manufacturing company who has been a BMC Remedy customer for over 10 years. We used ARS to develop our own incident, problem, request, and change modules. Our systems are quite sophisticated and finely tuned to our

Re: Has your company converted from custom to off-the-shelf BMC apps?

2010-07-26 Thread Guillaume Rheault
From: Action Request System discussion list(ARSList) [arsl...@arslist.org] on behalf of Luepke, Sandy [slue...@trane.com] Sent: Monday, July 26, 2010 11:12 AM To: arslist@ARSLIST.ORG Subject: Has your company converted from custom to off-the-shelf BMC apps? ** I work

Re: Has your company converted from custom to off-the-shelf BMC apps?

2010-07-26 Thread Robert Molenda
from custom to off-the-shelf BMC apps? ** I work for a large manufacturing company who has been a BMC Remedy customer for over 10 years. We used ARS to develop our own incident, problem, request, and change modules. Our systems are quite sophisticated and finely tuned to our business