Re: ITSM 7.0.x Patch 004

2007-05-10 Thread Rick Cook
[mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington Sent: Thursday, May 10, 2007 4:49 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.0.x Patch 004 Rick/Chris/Axton and fellow ITSM7'ers Has anyone had experience applying patches (003, 004) to customized systems? I've done 003 in th

Re: AW: ITSM 7.0.x Patch 004

2007-05-10 Thread Tony Worthington
AIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" 05/10/2007 06:58 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject AW: ITSM 7.0.x Patch 004 Hello Tony, we had customizations and the Patch 003 did not influence them. Mainly we

AW: ITSM 7.0.x Patch 004

2007-05-10 Thread Klebe, Tim (Accenture)
where do you develop your customizations? Tim -Ursprüngliche Nachricht- Von: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Auftrag von Tony Worthington Gesendet: Donnerstag, 10. Mai 2007 13:49 An: arslist@ARSLIST.ORG Betreff: Re: ITSM 7.0.x Patch 004 Rick/Chris/

Re: ITSM 7.0.x Patch 004

2007-05-10 Thread Tony Worthington
am wondering what if any customizations will be lost. -tony -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 Rick Cook <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" 05/09/2007 12:25 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST

Re: ITSM 7.0.x Patch 004

2007-05-09 Thread strauss
http://remedy.unt.edu/helpdesk/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of P Romain ARSlist Sent: Wednesday, May 09, 2007 2:22 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.0.x Patch 004 You'll have to use patch 4 if y

Re: ITSM 7.0.x Patch 004

2007-05-09 Thread Tony Worthington
uot; 05/09/2007 02:39 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: ITSM 7.0.x Patch 004 I only see a patch 4 for CMDB and SLM.. Where did you guys find one for the other applications? Joe -Original Message- From: Action Request System discussi

Re: ITSM 7.0.x Patch 004

2007-05-09 Thread Joe D'Souza
: Re: ITSM 7.0.x Patch 004 I am hoping that they actually have some fixes in there (Patch 004) that work properly - this morning I got a patch to RKM (7.1.01.1057) that actually appears to have solved my problems with searching/displaying RightAnswers content properly under the General index. This

Re: ITSM 7.0.x Patch 004

2007-05-09 Thread P Romain ARSlist
Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: 09 May 2007 19:54 To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.0.x Patch 004 I am hoping that they actually have some fixes in there (Patch 004) that work properly - this morning I got a patch to R

Re: ITSM 7.0.x Patch 004

2007-05-09 Thread strauss
.x Patch 004 I just got done giving a hard look at the p4 release notes, and I have to agree with you, Chris - there are a few serious issues addressed there that might make this one worth my while. I'm giving serious consideration to installing this one, depending on when they formally relea

Re: ITSM 7.0.x Patch 004

2007-05-09 Thread Rick Cook
Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Monday, May 07, 2007 9:46 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.0.x Patch 004 I define VERY compelling as many of the current problems we have encountered

Re: ITSM 7.0.x Patch 004

2007-05-07 Thread strauss
uting Center http://remedy.unt.edu/helpdesk/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Monday, May 07, 2007 11:19 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.0.x Patch 004 Lovely. I think it'

Re: ITSM 7.0.x Patch 004

2007-05-07 Thread Rick Cook
st System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Monday, May 07, 2007 9:01 AM To: arslist@ARSLIST.ORG Subject: ITSM 7.0.x Patch 004 Has anyone seen or heard anything further on the patch 004 developed for Change Management 7.x and the Service Desk 7.x app

ITSM 7.0.x Patch 004

2007-05-07 Thread strauss
Has anyone seen or heard anything further on the patch 004 developed for Change Management 7.x and the Service Desk 7.x applications? The technical bulletins went out last Wednesday, and are available on SupportWeb under documentation, but the patches themselves have yet to appear in the "Patch Do