Re: ITSM 8.1.01 SP1-problems with accessing records

Rick, Like Carl said, can you be more specific on where and how the search is being done? Sometimes in ITSM, when a form is loaded and the user has a company restriction, workflow will populate a company in certain fields. Then, if a search is done for a record not associated with that specific

Re: ITSM 8.1.01 SP1-problems with accessing records

/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Phillips Sent: 01 July 2014 18:25 To: arslist@ARSLIST.ORG Subject: ITSM 8.1.01 SP1-problems with accessing records Hi, Our users will periodically call in to advise that

ITSM 8.1.01 SP1-problems with accessing records

Hi, Our users will periodically call in to advise that they can't find a record that a co-worker (i.e., same support group) can't find. After checking their people account record and User record (and finding that they have access to the company listed in the record that they can't find), I gi