A while back there was a discussion around moving various ITSM7
escalations to their own threads after the release of 7.1.
Does anyone know if there was anything ever produced on this topic or if
the escalations in ITSM7.5 were optimized by specifying a thread/pool?
Thanks,
Tony
Tony
To: arslist@ARSLIST.ORG
Subject: ITSM7 escalation thread whitepaper?
A while back there was a discussion around moving various ITSM7
escalations to their own threads after the release of 7.1.
Does anyone know if there was anything ever produced on this topic or if
the escalations in ITSM7.5
Subject: ITSM7 escalation thread whitepaper?
A while back there was a discussion around moving various ITSM7 escalations to
their own threads after the release of 7.1.
Does anyone know if there was anything ever produced on this topic or if the
escalations in ITSM7.5 were optimized by specifying
. Technical Analyst
Kohl's Department Stores
N56 W17000 Ridgewood Drive
Menomonee Falls, WI 53051
262.703.7763 (phone)
tony.worthing...@kohls.com
www.kohls.com
From:
strauss stra...@unt.edu
To:
arslist@ARSLIST.ORG
Date:
05/07/2009 12:54 PM
Subject:
Re: ITSM7 escalation thread whitepaper
has been more complex than originally
thought, and therefore has been delayed
-Guillaume
-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Tony
Worthington
Sent: Thu 05/07/09 1:29 PM
To: arslist@ARSLIST.ORG
Subject: ITSM7 escalation thread whitepaper
web http://www.westoverconsulting.co.uk/
http://www.westoverconsulting.co.uk
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rick Cook
Sent: Thursday, May 07, 2009 12:34 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM7 escalation thread whitepaper
Date: Thu, 7 May 2009 20:19:46
To: arslist@ARSLIST.ORG
Subject: Re: ITSM7 escalation thread whitepaper?
Hi Tony
There is no separation of escalations into multiple pools in ITSM7 OOB, so
you would need to do this yourself. The approach we take with the ESS
application is to separate
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