, Out of the Box. Report based on
Status/Assignment changes?
To: arslist@ARSLIST.ORG
Date: Monday, January 31, 2011, 6:08 PM
Oh Boy, yes there is.
Open an INC. Navigate to Advanced FunctionsAdvanced
SearchSearch
Incidents by Assignment Logs
There is a slew of information. OOB some tabs
kimberly.sant...@oracle.com
Subject: Re: Incident 7.0.x form, Out of the Box. Report based on
Status/Assignment changes?
To: arslist@ARSLIST.ORG
Date: Monday, January 31, 2011, 6:08 PM
Oh Boy, yes there is.
Open an INC. Navigate to Advanced FunctionsAdvanced
SearchSearch
Incidents
Hi folks, I am trying to find out if it's possible to build reports on the
Incident form records to measure response time and resolution time of tickets
PER assigned groups and persons on each ticket.
I say PER to emphasize the fact that I need to account for the fact that a
ticket may pass
Oh Boy, yes there is.
Open an INC. Navigate to Advanced FunctionsAdvanced SearchSearch
Incidents by Assignment Logs
There is a slew of information. OOB some tabs may be hidden so make sure
you are an admin looking in.
Best way to get to know it, create some test tickets and kick the tires.
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