Re: Incident 7.0.x form, Out of the Box. Report based on Status/Assignment changes?

2011-02-01 Thread Rabi Tripathi
, Out of the Box. Report based on Status/Assignment changes? To: arslist@ARSLIST.ORG Date: Monday, January 31, 2011, 6:08 PM Oh Boy, yes there is. Open an INC. Navigate to Advanced FunctionsAdvanced SearchSearch Incidents by Assignment Logs There is a slew of information. OOB some tabs

Re: Incident 7.0.x form, Out of the Box. Report based on Status/Assignment changes?

2011-02-01 Thread Rabi Tripathi
kimberly.sant...@oracle.com Subject: Re: Incident 7.0.x form, Out of the Box. Report based on Status/Assignment changes? To: arslist@ARSLIST.ORG Date: Monday, January 31, 2011, 6:08 PM Oh Boy, yes there is. Open an INC. Navigate to Advanced FunctionsAdvanced SearchSearch Incidents

Incident 7.0.x form, Out of the Box. Report based on Status/Assignment changes?

2011-01-31 Thread Rabi Tripathi
Hi folks, I am trying to find out if it's possible to build reports on the Incident form records to measure response time and resolution time of tickets PER assigned groups and persons on each ticket. I say PER to emphasize the fact that I need to account for the fact that a ticket may pass

Re: Incident 7.0.x form, Out of the Box. Report based on Status/Assignment changes?

2011-01-31 Thread kimberly.sant...@oracle.com santana
Oh Boy, yes there is. Open an INC. Navigate to Advanced FunctionsAdvanced SearchSearch Incidents by Assignment Logs There is a slew of information. OOB some tabs may be hidden so make sure you are an admin looking in. Best way to get to know it, create some test tickets and kick the tires.