I'm trying to change the time period for which an incident auto-closes (after
being in resolved status x amount of days). I know how to do this in ITSM 7.5,
but not in 7.0.03.
In 7.5 it is App Admin ConsoleCustom Config tab Incident MgmtAdvanced
OptionsRules
I know I've seen it before.. just
I think it is in an escalation
On Mon, May 10, 2010 at 3:16 PM, Martinez, Marcelo A marc...@cpchem.comwrote:
I'm trying to change the time period for which an incident auto-closes
(after being in resolved status x amount of days). I know how to do this in
ITSM 7.5, but not in 7.0.03.
In 7.5
Of Martinez, Marcelo A
Sent: Monday, May 10, 2010 3:17 PM
To: arslist@ARSLIST.ORG
Subject: Incident Mgmt 7.0.03 auto close
I'm trying to change the time period for which an incident auto-closes (after
being in resolved status x amount of days). I know how to do this in ITSM 7.5,
but not in 7.0.03
Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kevin Begosh
Sent: Monday, May 10, 2010 3:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: Incident Mgmt 7.0.03 auto close
** I think it is in an escalation
On Mon, May 10, 2010 at 3:16 PM, Martinez, Marcelo A
marc
Thanks everyone!
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne
Sent: Monday, May 10, 2010 2:34 PM
To: arslist@ARSLIST.ORG
Subject: Re: Incident Mgmt 7.0.03 auto close
**
Yes, it is an escalation:
HPD:INC:AutoCloseResolved
Anne Ramey
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