Incident Ownership - ITSM 7.6

Hi, Has anybody encountered this error when assigning an individual as an Owner of an Incident ticket? (Incident Owner Support Group details is already filled out) This individual is currently unavailable for ownership Happens even if I try using other groups or other individuals. Regards,

Re: Incident Ownership - ITSM 7.6

Capture the workflow I think it is a known issue that you will need to fix. -Original Message- From: Kali Obsum kali.ob...@macquarie.com To: arslist arslist@ARSLIST.ORG Sent: Tue, Sep 21, 2010 2:31 am Subject: Incident Ownership - ITSM 7.6 ** Hi, Has anybody encountered

Re: Incident Ownership - ITSM 7.6

From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Roger Justice Sent: Tuesday, 21 September 2010 6:17 PM To: arslist@ARSLIST.ORG Subject: Re: Incident Ownership - ITSM 7.6 ** Capture the workflow I think it is a known issue that you will need

Re: Incident Ownership - ITSM 7.6

, 2010 7:20 AM To: arslist@ARSLIST.ORG Subject: Re: Incident Ownership - ITSM 7.6 ** Yup, I captured the workflow and seems like there's something wrong with this AL: HPD:INC:Owner_011_SetID!=Q as it assigns the Full Name to the Owner Login ID field. However, I cannot find any relevant

Re: Incident Ownership - ITSM 7.6

-- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Roger Justice *Sent:* Tuesday, 21 September 2010 6:17 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Incident Ownership - ITSM 7.6 ** Capture the workflow I think it is a known issue that you

Re: Incident Ownership - ITSM 7.6

information on the BMC Support Site regarding this. Regards, Kali From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of Roger Justice Sent: Tuesday, 21 September 2010 6:17 PM To: arslist@ARSLIST.ORG Subject: Re: Incident Ownership - ITSM 7.6 ** Capture