Re: Incident Target date

2013-04-23 Thread pallavi patwa
n that fires like every 5 mins to set the target date. > > Kevin > > -- > Date: Mon, 22 Apr 2013 10:52:50 -0400 > From: mbritt...@navisite.com > Subject: Incident Target date > To: arslist@ARSLIST.ORG > > > ** > > Hi All, > > > > I

Re: Incident Target date

2013-04-22 Thread Kevin Shaffer
away. There is an escalation that fires like every 5 mins to set the target date. Kevin Date: Mon, 22 Apr 2013 10:52:50 -0400 From: mbritt...@navisite.com Subject: Incident Target date To: arslist@ARSLIST.ORG ** Hi All, In the Incident (HPD:HelpDesk) form what is the Target date field us

Re: Incident Target date

2013-04-22 Thread Brittain, Mark
So this is just a standalone field that could be used to manually include a target date? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson Sent: Monday, April 22, 2013 10:57 AM To: arslist@ARSLIST.ORG Subject: Re: Incident Target date

Re: Incident Target date

2013-04-22 Thread Carl Wilson
@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: 22 April 2013 15:53 To: arslist@ARSLIST.ORG Subject: Incident Target date ** Hi All, In the Incident (HPD:HelpDesk) form what is the Target date field used to capture and display. OTB this is a column in the Incident Console. Thought maybe this was

Incident Target date

2013-04-22 Thread Brittain, Mark
Hi All, In the Incident (HPD:HelpDesk) form what is the Target date field used to capture and display. OTB this is a column in the Incident Console. Thought maybe this was the next SLA target date. I have response and resolution SLA's set up but this field is always blank. If this is how it is