Re: Linking HBSS and Remedy.

2015-06-24 Thread remedyboy
You could use AIE or integration engine to force and event but that is cumbersome Sent from my iPhone On Jun 24, 2015, at 10:43 AM, Stanley Feinstein st...@projectremedies.com wrote: ** Hi Team, Does anyone have a way to generate a Remedy ticket from an HBSS event? Is that

Re: Linking HBSS and Remedy.

2015-06-24 Thread Stanley Feinstein
Thanks. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of remedy...@gmail.com Sent: Wednesday, June 24, 2015 3:41 PM To: arslist@ARSLIST.ORG Subject: Re: Linking HBSS and Remedy. ** You could use AIE or integration engine to force and event

Linking HBSS and Remedy.

2015-06-24 Thread Stanley Feinstein
Hi Team, Does anyone have a way to generate a Remedy ticket from an HBSS event? Is that functionality part of HBSS? Thanks. Stan w. 310-230-1722. c. 310-428-5748. ___ UNSUBSCRIBE or access ARSlist

Re: Linking HBSS and Remedy.

2015-06-24 Thread Patrick Zandi
HBSS events normally go to the Enterprise console like McAfee, CounterACT, RSA Archer, etc.. The console then communicats to the Remedy system via some plugin (theirs not BMC normally) and injects the ticket. SIEM also would be another example with BEM/SIM / Patrol, etc.. Vendor specific..

Re: Linking HBSS and Remedy.

2015-06-24 Thread Stanley Feinstein
Hi Pat, Thanks. Stan w. 310-230-1722. c. 310-428-5748. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Patrick Zandi Sent: Wednesday, June 24, 2015 7:52 AM To: arslist@ARSLIST.ORG Subject: Re: Linking HBSS and Remedy. ** HBSS

Re: Linking HBSS and Remedy.

2015-06-24 Thread Patrick Zandi
:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Patrick Zandi *Sent:* Wednesday, June 24, 2015 7:52 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Linking HBSS and Remedy. ** HBSS events normally go to the Enterprise console like McAfee, CounterACT