**
Hi Bill,
In ITSM 6.3, there is no concept of Multitenancy.So, we can see all the tickets.
But In ITSM 7, there is feature called Multitenancy.That restrict to open another group ticket.
you can set multitenancy to single tenancy, but for that you have to have consult your Appl. Administrator
Sent: Friday, May 09, 2008 10:33 AM
To: arslist@ARSLIST.ORG
Subject: Manager Console View ITSM 7
Hello everyone,
In the Incident Management Console for ITSM 7.0, is there a way to view
every group's open tickets in the Manager Console view? Currently it looks
like you can only view tickets
Hello everyone,
In the Incident Management Console for ITSM 7.0, is there a way to view
every group's open tickets in the Manager Console view? Currently it looks
like you can only view tickets for groups you are a member of using options
under Select My Groups or All My Groups.
In the Management
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