Atleast on 7.6 this wasn't the case. Users were not prompted to login even if
they are not already logged in.
Issue is consistent to only few users.
Removing the user name and pwd from link prompts all users to login.
Thanks!
Kaur
_
Hi,
Why do you have the username/pwd fields specified? If the user is logged in
maybe this confuses things? If the user is not logged in he/she should be
prompted for login/password anyway.
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
Ask the Remedy Licensing Experts
Hello,
We have a ticket notification that sends a link to remedy form/record. Some
users are being forced to login to mid tier to view the record while others can
simply click on the link and view it.
What could be the reason?
Below link is sent to the user in email
Click Here.
This maps int
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