Hello,
I'm a little upset here, as I have received instructions from BMC, that
had I carried them out blindly on my production server, would have
completely wiped out any workflow and data I had not backed up, and with
no warning from BMC. I would like to share these instructions here, and
get
:[EMAIL PROTECTED] On Behalf Of Paul Blasquez
Sent: Monday, June 02, 2008 2:37 PM
To: arslist@ARSLIST.ORG
Subject: Midtier Issues Turn Into Gross BMC Incompetence
Hello,
I'm a little upset here, as I have received instructions from BMC, that
had I carried them out blindly on my production server, would
I would like to know why steps 3 and 5 are in there. Why would one rename
two different forms to the same form name, even if that were possible? Or
am I misunderstanding the process?
Rick
On Mon, Jun 2, 2008 at 11:37 AM, Paul Blasquez [EMAIL PROTECTED]
wrote:
Hello,
I'm a little upset
Peter Lammey
ESPN MIT Technical Services Applications Management
860-766-4761
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Paul Blasquez
Sent: Monday, June 02, 2008 2:37 PM
To: arslist@ARSLIST.ORG
Subject: Midtier Issues Turn
: Monday, June 02, 2008 12:37 PM
To: arslist@ARSLIST.ORG
Subject: Midtier Issues Turn Into Gross BMC Incompetence
Hello,
I'm a little upset here, as I have received instructions from BMC, that
had I carried them out blindly on my production server, would have
completely wiped out any workflow and data
, Lisa
Sent: Monday, June 02, 2008 12:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: Midtier Issues Turn Into Gross BMC Incompetence
They need a Step 4a: Make sure your company is equipped with a
defibrillator, as you will need this for coming back from a heart attack
from finding out that you've just
)
[mailto:[EMAIL PROTECTED] On Behalf Of Paul Blasquez
Sent: Monday, June 02, 2008 1:37 PM
To: arslist@ARSLIST.ORG
Subject: Midtier Issues Turn Into Gross BMC Incompetence
Hello,
I'm a little upset here, as I have received instructions from BMC, that
had I carried them out blindly on my production
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Paul Blasquez
Sent: Monday, June 02, 2008 12:37 PM
To: arslist@ARSLIST.ORG
Subject: Midtier Issues Turn Into Gross BMC Incompetence
Hello,
I'm a little upset here, as I have
:[EMAIL PROTECTED]
On Behalf Of Rick Cook
Sent: Monday, June 02, 2008 2:28 PM
To: arslist@ARSLIST.ORG
Subject: Re: Midtier Issues Turn Into Gross BMC Incompetence
** I'm assuming that all instances of FORM refer to the same form and form
name. So why would he, in step 3, rename FORM.old to FORM
] On Behalf Of Rick Cook
Sent: Monday, June 02, 2008 12:28 PM
To: arslist@ARSLIST.ORG
Subject: Re: Midtier Issues Turn Into Gross BMC Incompetence
** I'm assuming that all instances of FORM refer to the same form and
form name. So why would he, in step 3, rename FORM.old to FORM if in
step 4, FORM
)
Sent: Monday, June 02, 2008 12:46 PM
To: arslist@ARSLIST.ORG
Subject: Re: Midtier Issues Turn Into Gross BMC Incompetence
**
It almost sounds like he could have saved you a lot of time by saying:
1) Export all active links, filters, menus, etc for FORM
2) Copy FORM to FORM
@ARSLIST.ORG
Subject: Midtier Issues Turn Into Gross BMC Incompetence
Hello,
I'm a little upset here, as I have received instructions from BMC, that
had I carried them out blindly on my production server, would have
completely wiped out any workflow and data I had not backed up
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Monday, June 02, 2008 2:28 PM
To: arslist@ARSLIST.ORG
Subject: Re: Midtier Issues Turn Into Gross BMC Incompetence
** I'm assuming that all instances of FORM refer to the same form
(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn
Sent: Monday, June 02, 2008 1:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: Midtier Issues Turn Into Gross BMC Incompetence
I love a good rant against BMC Support as much as the next person, but
I'd like to see your problem resolved too
Of Paul Blasquez
Sent: Monday, June 02, 2008 3:38 PM
To: arslist@ARSLIST.ORG
Subject: Re: Midtier Issues Turn Into Gross BMC Incompetence
Thank you for the suggestions, unfortunately there is no smoking gun in
the logs.
It happens not only on a table drill down but also on a results list
drill down
)
[mailto:[EMAIL PROTECTED] On Behalf Of Paul Blasquez
Sent: Monday, June 02, 2008 3:38 PM
To: arslist@ARSLIST.ORG
Subject: Re: Midtier Issues Turn Into Gross BMC Incompetence
Thank you for the suggestions, unfortunately there is no smoking gun in
the logs.
It happens not only on a table drill down
:48 PM
To: arslist@ARSLIST.ORG
Subject: Re: Midtier Issues Turn Into Gross BMC Incompetence
I agree with Shawn, something deeper is amiss.
It sounds like a permissions issue -- where the user has permission to
the form, but none of the fields. Unfortunately for you, if this where
the issue
Certified, CMMI(r) Level 3 Rated Company
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Paul Blasquez
Sent: Monday, June 02, 2008 4:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: Midtier Issues Turn Into Gross BMC Incompetence
://www.westoverconsulting.co.uk
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Paul Blasquez
Sent: Monday, June 02, 2008 9:38 PM
To: arslist@ARSLIST.ORG
Subject: Re: Midtier Issues Turn Into Gross BMC Incompetence
Thank you
Blasquez
Sent: Monday, June 02, 2008 2:38 PM
To: arslist@ARSLIST.ORG
Subject: Re: Midtier Issues Turn Into Gross BMC Incompetence
Thank you for the suggestions, unfortunately there is no smoking gun in the
logs.
It happens not only on a table drill down but also on a results list drill
down
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