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jcp.com
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*From:* Action Request System discussion list(ARSList) [mailto:
arslist@arslist.org] *On Behalf Of *Jiri Pospisil
*Sent:* Friday, August 24, 2012 4:25 AM
*To:* arslist@arslist.org
*Subject:* Monitoring use of Pending status
Hi all,
I was wondering if there is anybody who implemented any kind of additional
monitoring or functionality around the Pending status on Incident.
We are seeing here that it is widely used by users as our SLAs are defined to
pause the clock once the status is set to Pending with certain
I currently have a great problem with this same situation.
And the solution the curstomer is requiring to me is very complex:
- The pending status must send a notification to key users.
- If those key users have 4 hours to review the case, and if not correct
they can deny the pending status.
Jiri,
From running an IT org, this should be handled via reporting, department
level meetings, etc... The software can only take you so far and it can
always be gamed. That's why things like auditing, reviews, reports, an
status meetings are important. My opinion is that these organizations
should
jcp.com
From: Action Request System discussion list(ARSList)
[mailto:arslist@arslist.org] On Behalf Of Jiri Pospisil
Sent: Friday, August 24, 2012 4:25 AM
To: arslist@arslist.org
Subject: Monitoring use of Pending status on Incidents
**
Hi all,
I was wondering if there is anybody who
:* Action Request System discussion list(ARSList) [mailto:
arslist@arslist.org] *On Behalf Of *Jiri Pospisil
*Sent:* Friday, August 24, 2012 4:25 AM
*To:* arslist@arslist.org
*Subject:* Monitoring use of Pending status on Incidents
** **
**
Hi all,
** **
I was wondering
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