Re: Adding WorkLog on SRM Submit.

behalf of Advant, Prajakta <prajakta_jo...@bmc.com> Sent: Wednesday, January 31, 2018 4:48 AM To: ARSList Subject: RE: Adding WorkLog on SRM Submit. Hi, I agree with Carl's suggestions. But would like to understand the use case of mapping such data in the Work info fields at the time of creati

RE: Adding WorkLog on SRM Submit.

Of Kevin M Candelaria Sent: 23 January 2018 21:34 To: ARSList <arslist@arslist.org> Subject: Re: Adding WorkLog on SRM Submit. Carl, Thanks, that's the route I wanted to take and basically set a qualification to only do this on Self Service reported sources incase someone applies a te

Re: Adding WorkLog on SRM Submit.

From: ARSList <arslist-boun...@arslist.org> on behalf of Carl Wilson <carlbwil...@gmail.com> Sent: Tuesday, January 23, 2018 10:43 AM To: 'ARSList' Subject: RE: Adding WorkLog on SRM Submit. Hi, A couple of suggestions: * You can map the values into a Service Reque

RE: Adding WorkLog on SRM Submit.

Hi, A couple of suggestions: * You can map the values into a Service Request field e.g. SR Type Field 1, and then once the Application ID is returned to the Service Request create the WI via custom workflow. * On creation of the Incident request, have workflow on the interface