Re: Incoming mail on ITSM

2012-11-20 Thread Dhananjay Deshpande
Hi Mark, There is OOB functionality available now called Rule Based Email RBE Console, you can configure it as per your mentioned requirement. Thank you, Dhananjay Deshpande From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent:

Re: Incoming mail on ITSM

2012-11-20 Thread Tanner, Doug
Long Live RemMail Doug (UWIP) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of strauss Sent: Monday, November 19, 2012 3:20 PM To: arslist@ARSLIST.ORG Subject: Re: Incoming mail on ITSM Nothing is there in 7.6.04 unless

Re: Incoming mail on ITSM

2012-11-20 Thread John Sundberg
list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of strauss Sent: Monday, November 19, 2012 3:20 PM To: arslist@ARSLIST.ORG Subject: Re: Incoming mail on ITSM Nothing is there in 7.6.04 unless you build it; what I built from old RemMail forms/filters for 7.0 is still working in 7.6.04

Re: Incoming mail on ITSM

2012-11-19 Thread strauss
Nothing is there in 7.6.04 unless you build it; what I built from old RemMail forms/filters for 7.0 is still working in 7.6.04 – strictly to add a Worklog entry to an existing Incident. ITSM 8.0 finally adds incident creation from incoming (although not as foolproof as Remedyforce or

Re: Incoming mail on ITSM

2012-11-19 Thread Carl Wilson
Hi Mark, As mentioned, version 8.0.00 does introduce some functionality regarding incoming emails. For versions pre 8.0.00 I have an integration package available to do this with the ability to create Incidents from incoming emails. I have even had customer enhance this further on their own