Hi Mark,
There is OOB functionality available now called Rule Based Email RBE Console,
you can configure it as per your mentioned requirement.
Thank you,
Dhananjay Deshpande
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark
Sent:
Long Live RemMail
Doug (UWIP)
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of strauss
Sent: Monday, November 19, 2012 3:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: Incoming mail on ITSM
Nothing is there in 7.6.04 unless
list(ARSList) [mailto:
arslist@ARSLIST.ORG] On Behalf Of strauss
Sent: Monday, November 19, 2012 3:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: Incoming mail on ITSM
Nothing is there in 7.6.04 unless you build it; what I built from old
RemMail forms/filters for 7.0 is still working in 7.6.04
Nothing is there in 7.6.04 unless you build it; what I built from old RemMail
forms/filters for 7.0 is still working in 7.6.04 – strictly to add a Worklog
entry to an existing Incident.
ITSM 8.0 finally adds incident creation from incoming (although not as
foolproof as Remedyforce or
Hi Mark,
As mentioned, version 8.0.00 does introduce some functionality regarding
incoming emails.
For versions pre 8.0.00 I have an integration package available to do this
with the ability to create Incidents from incoming emails. I have even had
customer enhance this further on their own
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