Thanks Tauf,
I had looked at the Smart IT offering but based on the BMC trial site it looked
like users only have access to a very stripped back version of the ITSM
applications. On first view it appears to be aimed at end users rather than
support staff - which is understandable.
I need
| Energy Transfer
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] On Behalf Of SUBSCRIBE ARSLIST theReel
Sent: Tuesday, June 23, 2015 9:43 AM
To: arslist@ARSLIST.ORG
Subject: Re: updating ITSM support tickets on mobile devices
Subject: Re: updating ITSM support tickets on mobile devices
Thanks Tauf,
I had looked at the Smart IT offering but based on the BMC trial site it looked
like users only have access to a very stripped back version of the ITSM
applications. On first view it appears to be aimed at end users rather
Thanks John - that would be a great option but I think it would be a bit of
overkill for the amount of users we need the mobile option for.
I was hoping BMC had an OOTB offering for support staff using mobiles that
allowed for the majority of the most basic actions.
Tony
Thanks Shawn,
It seems we are both heading in the same direction, you are just further down
the road.
I will download the latest SmartIT version and give it a go - but from looking
at the BMC trail website I am not convinced it will fit our needs. Possibly
enough functionality for a trial
, 2015 11:16 AM
To: arslist@ARSLIST.ORG
Subject: Re: updating ITSM support tickets on mobile devices
Thanks Shawn,
It seems we are both heading in the same direction, you are just further down
the road.
I will download the latest SmartIT version and give it a go - but from looking
at the BMC trail
You should look at SmartIT. While it comes by default with 9.0, it is backwards
compatible up to version 7.6.04 sp2(?).
SmartIT supports mobile natively.
Sent from my iPhone
On Jun 22, 2015, at 9:28 AM, theReel tony.r...@bt.com wrote:
Hi Guys,
We currently have the ITSM 8.1 suite -
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