I hope you are aware about floating license known issues in 9.x versions so
that will answer your questions of license.
For cpu utilization check if there is any integration with ws or any heavy
operation is being carried out by remedy.
You can now collect heap dump and thread dump using
As all things server related it could be many things but:
1. Is it the areerver process causing the utilization?
If no, check antivirus or some other agent like splunk or something.
If yes:
1. Run logging if you can pinpoint the time. Could be runaway escalation or
scheduled report or if there
Yes, we have separated db and mid tier server.
We increased the CPU count from 4 to 8 and RAM from 16GB to 32 GB. Even when
there is no activity on the server and only 20 users are logged in, CPU
utilization is going up to 80% bringing down the remedy services. Also,
increased the java heap
Please see which processes of OS consuming more CPU and memory..might be
some other processes other than Remedy processes are consuming the CPU and
memory more. Also track events generated from system and application for
errors captured.
Take windows/Unix platform irrespective of ur environment
and Web tiers...
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Su Kaur
Sent: Monday, June 27, 2016 3:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy 9.0.01 - CPU utilization and write license issues
We never had
We never had this issue on any of the pre-prod systems. May because we never
had full load on any of the dev or test systems.
I did change the java heap from 512 to 1024 in armonitor.cfg but it didnt fix
the issue.
Not sure if this heap needs to be increased in java settings or not?
Regards,
discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Su Kaur
Sent: Monday, June 27, 2016 12:12 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy 9.0.01 - CPU utilization and write license issues
I found the hot fix for 'write license' issue. Couldn't find one for 'cpu
utlization'.
Can you
I found the hot fix for 'write license' issue. Couldn't find one for 'cpu
utlization'.
Can you please tell me which ones that? Is there a defect #?
Thanks!
Kaur
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Hello,
Regarding the licenses - this is known bug and there is hot fix for it.
Best REeards,
Hristo
> Оригинално писмо
>От: Su Kaur remedyiss...@gmail.com
>Относно: Remedy 9.0.01 - CPU utilization and write license issues
>До: arslist@ARSLIST.ORG
&
Hello,
We did an upgrade from 7.6.04 to 9.0.01 two weeks back. Since then, we are
getting CPU utilization issues.
Utilization exceeds 85%. We did some app server config changes to fix this -
Increasing the API threads, Increasing the java heap from 512 to 1024 but
nothing worked. Even after
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