ction Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rabi Tripathi
Sent: 21 February 2014 17:37
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Knowledge Management Licenses
Thank you Carl, Roger, Joe.
So we concur: no license for end users to browse.
I don't fully
Thank you Carl, Roger, Joe.
So we concur: no license for end users to browse.
I don't fully understand the "paper license" concept.
Are you saying yes, license is needed to manage articles, but the mechanics of
the license is that you don't add the license like others, but pay based on how
m
ftware.com/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rabi Tripathi
Sent: 19 February 2014 19:40
To: arslist@ARSLIST.ORG
Subject: Remedy Knowledge Management Licenses
Hi listers,
Can somebody give me a quick take on
There was a cost for SRM and RKM licenses it was calculated on the total
anticipated user. It is purchased in bulk 500 as an example and not used
anywhere in ITSM.
-Original Message-
From: Joe D'Souza
To: arslist
Sent: Wed, Feb 19, 2014 4:04 pm
Subject: Re: Remedy Know
was a need for specific license type for doing that.
Cheers
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rabi Tripathi
Sent: Wednesday, February 19, 2014 2:40 PM
To: arslist@ARSLIST.ORG
Subject: Remedy Knowledge
Hi listers,
Can somebody give me a quick take on how user licenses are handled in RKM
(7.6.0.4)?
To author/administer articles I am guessing a person needs ARS+KM license, and
there are fixed and floating kinds?
What if I want to make the articles available to end users, just for browsing?
An
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