Remedy on Demand - integrations

2011-10-28 Thread John Baker
Hello, One of our clients is considering RoD and was given this information by BMC, which I believe is a pre-prepared script for when the question is asked: The OnDemand team has developed and offers an SSO AREA component and companion authentication library for mid-tier that can be configured

Re: Remedy on Demand - integrations

2011-10-28 Thread Axton
I'm surprised they don't support SAML based authentication. It's the standard way to handle authentication in the cloud space. Axton Grams On Fri, Oct 28, 2011 at 7:43 AM, John Baker jba...@javasystemsolutions.comwrote: Hello, One of our clients is considering RoD and was given this

Remedy on Demand - integrations

2011-10-28 Thread John Baker
Axton: SAML doesn't appear to have taken off, we've been asked to support it about once in 2 years, and we found a much better solution for the client. It's very much over complicated, and OpenID seems to do it better. We've produced a video of this functionality:

Re: Remedy on Demand - integrations was an Ad

2011-10-28 Thread arslist
for the actual authentication of the end-user? Daniel -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Baker Sent: October 28, 2011 8:44 AM To: arslist@ARSLIST.ORG Subject: Remedy on Demand - integrations Hello, One of our

Remedy on Demand - integrations was an Ad

2011-10-28 Thread John Baker
Daniel, It wasn't an advert. I was following the thread: OpenID and SAML are of a similar background and aim to achieve a similar outcome. Does our solution require an onsite third party tool? No, it doesn't, unless you count an AD as a third party solution. But if you had a third party

Remedy on Demand - integrations

2011-10-26 Thread John Baker
John, You didn't ask if there was a (competent) Single Sign On solution? John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: Remedy on Demand - integrations

2011-10-26 Thread John Sundberg
OK - I'll bite -- is there a reasonably working SSO for RoD??? -John On Oct 26, 2011, at 2:37 AM, John Baker wrote: John, You didn't ask if there was a (competent) Single Sign On solution? John ___

Re: Remedy on Demand - integrations

2011-10-26 Thread Murnane, Phil
: Remedy on Demand - integrations OK - I'll bite -- is there a reasonably working SSO for RoD??? -John On Oct 26, 2011, at 2:37 AM, John Baker wrote: John, You didn't ask if there was a (competent) Single Sign On solution? John

Re: Remedy on Demand - integrations

2011-10-26 Thread John Sundberg
] On Behalf Of John Sundberg Sent: Wednesday, October 26, 2011 04:40 To: arslist@ARSLIST.ORG Subject: Re: Remedy on Demand - integrations OK - I'll bite -- is there a reasonably working SSO for RoD??? -John On Oct 26, 2011, at 2:37 AM, John Baker wrote: John, You didn't ask

Remedy on Demand - integrations

2011-10-26 Thread John Baker
Phil I do appreciate what you state and understand completely. I guess you're saying, the solution is to use SSO Plugin :-) John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12

Re: Remedy on Demand - integrations

2011-10-26 Thread Easter, David
: Wednesday, October 26, 2011 1:40 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy on Demand - integrations OK - I'll bite -- is there a reasonably working SSO for RoD??? -John On Oct 26, 2011, at 2:37 AM, John Baker wrote: John, You didn't ask if there was a (competent) Single Sign

Remedy on Demand - integrations

2011-10-25 Thread John Sundberg
Does anybody know how integrations are supposed to work with ROD? Meaning - if you have a tool that monitors a log file -- and an error is found and you want to create an Incident - what are your options? Can you use the normal Remedy Java API to do so - or do you have to use WebServices --