SRM 2.2, ITSM 7.0.3 - Surveys not getting created from Incident Mgmnt

2010-03-30 Thread Chowdhury, Tauf
All, Not sure if this is as designed and if it is, if anyone has a workaround. When a user submits a request via the SRM console, a survey is generated when the request is resolved. However, if the request is submitted for the user directly into the HPD:HelpDesk form, the corresponding REQ is

Re: SRM 2.2, ITSM 7.0.3 - Surveys not getting created from Incident Mgmnt

2010-03-30 Thread Nair, Rajesh IN BOM SISL
Of Chowdhury, Tauf Sent: Tuesday, March 30, 2010 11:59 PM To: arslist@ARSLIST.ORG Subject: SRM 2.2, ITSM 7.0.3 - Surveys not getting created from Incident Mgmnt ** All, Not sure if this is as designed and if it is, if anyone has a workaround. When a user submits a request via the SRM console, a survey