Hi, thier has to be ina workflow wriiten on HPD form wherein if a request is resolved then the relevant survey has to be submitted to the survey form
Regards Rajesh ________________________________ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf Sent: Tuesday, March 30, 2010 11:59 PM To: arslist@ARSLIST.ORG Subject: SRM 2.2, ITSM 7.0.3 - Surveys not getting created from Incident Mgmnt ** All, Not sure if this is "as designed" and if it is, if anyone has a workaround. When a user submits a request via the SRM console, a survey is generated when the request is resolved. However, if the request is submitted for the user directly into the HPD:HelpDesk form, the corresponding REQ is created in SRM but the Survey is not. Any ideas? Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Informatics-Infrastructure Office: 631.858.7765 Mobile:646.483.2779 ________________________________ This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ ________________________________ Important notice: This e-mail and any attachment there to contains corporate proprietary information. If you have received it by mistake, please notify us immediately by reply e-mail and delete this e-mail and its attachments from your system. Thank You. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
