Looking for real world experience/lessons learned for leveraging Self
Service in a medium to large organization. We are most interested in
the
process for Incident and Request submission by Business Users. For
example, are most allowing the business to drive the Urgency and Support
drive the
Subject: Self-Service for Business Users
Looking for real world experience/lessons learned for
leveraging Self Service in a medium to large organization.
We are most interested in the process for Incident and
Request submission by Business Users. For example, are most
allowing the business
Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Hale, Greg
Sent: Monday, March 24, 2008 3:54 AM
To: arslist@ARSLIST.ORG
Subject: Self-Service for Business Users
Looking for real world experience/lessons learned for leveraging Self
Service in a medium to large
Greg,
A strategy you could use is to give a choice of priority (Normal and High)
-- however High priority has a service upcharge of $100.
The idea is to give people a choice - but to understand the cost of a
choice.
This would be fairly trivial in Kinetic Request.
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