Re: Upgrade ARServer and ITSM to 7.6.04

2012-05-28 Thread RemedyAdmin
ind the name of the fields, > Vendor Assignee Groups (60900) and EffortDurationHour (303979600) but I > can not figure out how to create them. > > Any ideas? > > Thank's a lot. > > David. > > _______________ > UNSUBSCRIBE or a

Re: Upgrade ARServer and ITSM to 7.6.04

2012-05-28 Thread Team Remedy
Hi. First of all thanks for your answer. I followed your advice, I made the changes and I rerun the upgrade of ITSM. In this second attempt the installation stopped to incident management install and the errors reported in logs are the following: " ERROR][Fri May 25 17:01:56.095] ImportFileNod

Re: Upgrade ARServer and ITSM to 7.6.04

2012-05-25 Thread Chuck
In looking at logs InstallRAF7604_error.log it appears that the system is trying to create a field that already exists Corporate ID If this is a custom field then rename field, also use archid to change field id to a custom field id range. Didn't check other log. field option of the