Needs attention flag is set for all service requests in which a fulfillment
worker has created a work info entry for the fulfillment record (incident,
change, work order) and set it to public visibility. This is a signal to the
requester to read the ActivityLog because it could contain
Thanks for that clarificaton Peter, that solves a mystery for a lot of us
and does make sense. The correlation with errors may well have been
coincidence rather than cause and effect.
Rod Harris
On 14 February 2012 01:18, Adams, Peter peter_ad...@bmc.com wrote:
Needs attention flag is set for
What requests does the Needs Attention view display in SRM 7.6.04.?
The SRM User guide states the following:
Click the Needs Attention link to view any requests that require your immediate
attention, for example, requests that require your approval.
Also I've read that the Needs Attention table
assignee
group has been deleted) will cause this.
Rod Harris
On 13 February 2012 00:40, Bhupesh Gupta gupta.bhupesh3...@gmail.comwrote:
What requests does the Needs Attention view display in SRM 7.6.04.?
The SRM User guide states the following:
Click the Needs Attention link to view any requests
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