Re: overview console random authentication errors

2012-01-17 Thread Mike Worts
, Winchester, Hampshire SO21 2QA www.arqiva.comhttp://www.arqiva.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patchsk Sent: 16 January 2012 16:54 To: arslist@ARSLIST.ORG Subject: overview console random

Re: overview console random authentication errors

2012-01-17 Thread Tauf Chowdhury
www.arqiva.com -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *patchsk *Sent:* 16 January 2012 16:54 *To:* arslist@ARSLIST.ORG *Subject:* overview console random authentication errors ** We are on ITSM 7.6.03

Re: overview console random authentication errors

2012-01-17 Thread Mike Worts
@ARSLIST.ORG Subject: Re: overview console random authentication errors ** Mike, Like Danny said, it may not be an authentication issue. Are you in a server group/ load balanced environment? You may need to update the ar cfg file if this is the case. Sent from my iPhone On Jan 17, 2012, at 8:49

Re: overview console random authentication errors

2012-01-17 Thread Tauf Chowdhury
: overview console random authentication errors ** Mike, Like Danny said, it may not be an authentication issue. Are you in a server group/ load balanced environment? You may need to update the ar cfg file if this is the case. Sent from my iPhone On Jan 17, 2012, at 8:49 AM, Mike Worts mike.wo

Re: overview console random authentication errors

2012-01-17 Thread Doug Blair
) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf ChowdhurySent: 17 January 2012 13:53To: arslist@ARSLIST.ORGSubject: Re: overview console random authentication errors ** Mike, Like Danny said, it may not be an authentication issue. Are you in a server group/ load balanced environment? You may need

Re: overview console random authentication errors

2012-01-17 Thread Mike Worts
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: overview console random authentication errors ** We are on ITSM 7.6.03 patch001, ARS 7.6.03p002, Windows 2008, Oracle 11g. We are seeing at random when users click refresh on the overview console or sometimes immediately after they login

Re: overview console random authentication errors

2012-01-17 Thread patchsk
Yes we are on a server group with two ars servers and two midtiers. Both ars and midtiers are load balanced. I do not think it is related to connectivity because the users already are logged in at that time. They could access other consoles with out any issues when they get authentication error

overview console random authentication errors

2012-01-16 Thread patchsk
We are on ITSM 7.6.03 patch001, ARS 7.6.03p002, Windows 2008, Oracle 11g. We are seeing at random when users click refresh on the overview console or sometimes immediately after they login and when the overview console is rendering, users are getting ERROR (623): Authentication failed error

Re: overview console random authentication errors

2012-01-16 Thread Danny Kellett
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patchsk Sent: 16 January 2012 16:54 To: arslist@ARSLIST.ORG Subject: overview console random authentication errors ** We are on ITSM 7.6.03 patch001, ARS 7.6.03p002, Windows 2008, Oracle 11g