, August 05, 2010 10:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: query on priority change
**
Marcelo,
The change in priority can be recorded/set in a temp field by using the filter
having the run if as TR.Priority != DB.Priority. If this change happen the
temp field will set to a particular value
:* Re: query on priority change
**
Marcelo,
The change in priority can be recorded/set in a temp field by using the
filter having the run if as TR.Priority != DB.Priority. If this change
happen the temp field will set to a particular value. Then extract the
report based on the qualification
, 2010 10:58 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: query on priority change
**
Marcelo,
The change in priority can be recorded/set in a temp field by using the filter
having the run if as TR.Priority != DB.Priority. If this change happen the
temp field will set
May be an easy question..
I'm trying to run a search, in order to create a report, on incidents in which
the priority changed. So if a user changed an incident from medium to low, or
medium to high, etc.. it would show on the query.
Any ideas how this can be accomplished?
ARS7.1
ITSM7.0.03
Marcelo,
The change in priority can be recorded/set in a temp field by using the
filter having the run if as TR.Priority != DB.Priority. If this change
happen the temp field will set to a particular value. Then extract the
report based on the qualification temp field = value.
Hope this helps !
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