Re: query on priority change

2010-08-06 Thread Martinez, Marcelo A
, August 05, 2010 10:58 PM To: arslist@ARSLIST.ORG Subject: Re: query on priority change ** Marcelo, The change in priority can be recorded/set in a temp field by using the filter having the run if as TR.Priority != DB.Priority. If this change happen the temp field will set to a particular value

Re: query on priority change

2010-08-06 Thread Frank Caruso
:* Re: query on priority change ** Marcelo, The change in priority can be recorded/set in a temp field by using the filter having the run if as TR.Priority != DB.Priority. If this change happen the temp field will set to a particular value. Then extract the report based on the qualification

Re: query on priority change

2010-08-06 Thread Martinez, Marcelo A
, 2010 10:58 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: query on priority change ** Marcelo, The change in priority can be recorded/set in a temp field by using the filter having the run if as TR.Priority != DB.Priority. If this change happen the temp field will set

query on priority change

2010-08-05 Thread Martinez, Marcelo A
May be an easy question.. I'm trying to run a search, in order to create a report, on incidents in which the priority changed. So if a user changed an incident from medium to low, or medium to high, etc.. it would show on the query. Any ideas how this can be accomplished? ARS7.1 ITSM7.0.03

Re: query on priority change

2010-08-05 Thread Mahendra Mahalkar
Marcelo, The change in priority can be recorded/set in a temp field by using the filter having the run if as TR.Priority != DB.Priority. If this change happen the temp field will set to a particular value. Then extract the report based on the qualification temp field = value. Hope this helps !