testing
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I've never had any version of Import pull in returns from a CSV. I've
always had to convert the Returns to some other character (like ~ ) in
the CSV and use a filter in Remedy to do a REPLACE on them. As long as
the field has double quotes around it, comma's have imported with no
problems.
As
The approach we took was to add an active link which loads a large visual
prompt when a support person opened a help desk record that was not
assigned to an individual. There is some additional workflow dependant on
whether the support person 'accepts' the ticket or not. This is relatively
Entre el 15 de Diciembre y el 15 de Enero no tendre acceso al correo
electronico ya que estare de vacaciones, cualquier requerimiento puede
canalizarlo con Esther Salem, Feliz Navidad y prospero 2007.
Saludos
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