Re: Remedy 7.5 Installation Error - Preparing Sybase Database

Here's part of the error log produced during installation: (Anyone encountered this before?) THROWABLE EVENT {Description=[Failed to validate AR DB user exists]}, Throwable=[java.lang.NullPointerException com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.AR

CI Relationship Viewer

Hi List - Is there anybody out there who is still using ITSP 4.0? I'm trying to get the CI Relationship Viewer working, but seem to be missing some install files. Could somebody please send me the following files if at all possible: 1. DataVisForms.def (Contained in the ..\AR System\AR

Migrator messing up with locale

Hi everyone has anyone experienced problems with the remedy migrator tool? we keep encountering problems relating to a non-terminated string for about 5% of the migrated forms (always the same 5%): /* fr jul 10 2009 14:02:00.5520 */UPDATE vui SET vuiName=N'Default Admin

Data Strategy

Hi All Does anyone have a Data Strategy document around implementation of foundation data within v7 that they might share. I'm putting one together for my current project and I have some best practices I've picked up along the way but would be interested how others have approached this.

Re: Migrator messing up with locale

Hi, Shot in the dark; Is there any similarity of the forms? Are those forms created by an earlier version of AR System, or by the new version. Does the same happend if you recreate the vui? Regards, Jarl 2009/7/10 Jonas Stumph Stevnsvig jonas.stumph.stevns...@bec.dk: ** Hi everyone has

Re: Migrator messing up with locale

Is the patch version of migrator the same as the server? I had issues in the past were they were not and we got into a mess. Howard On Fri, Jul 10, 2009 at 8:42 AM, Jonas Stumph Stevnsvig jonas.stumph.stevns...@bec.dk wrote: ** Hi everyone has anyone experienced problems with the remedy

Telecom Expense Management solutions?

Hi ARSListers, I am exploring software (as distinct from service) solutions in the Telecom Expense Management (TEM) space. It occurred to me that there might be such a product based upon ARS. Do you know of an ARS-based commercial TEM solution that you'd strongly recommend? Or do you

Re: Migrator messing up with locale

Hi, actually i have faced this kind of issue when there is lake of field in migrated form.\ check into form and i think u need to add some fields over there. thanks regards, manoj jain On Fri, Jul 10, 2009 at 6:12 PM, Jonas Stumph Stevnsvig jonas.stumph.stevns...@bec.dk wrote: ** Hi everyone

ARS View Form to FoxPro DB

Hello Listers, ARS 7.1 Patch 4 SQL Server 2008 MS 2003 Sp2 Has anyone done an integration to view data that are stored in a Foxpro table? I'd rather make a View form than do a daily import of a .csv file. Thanks, --- John J. Reiser Senior Software Development Analyst Remedy

ARS 7.1 , ITSM 7.0.3 p7, Help File Location issue

Hi all, I have an issue where the help file URL location in SHARE APPLICATION PROPERTIES is incorrect. For example, the location for Incident Management is: http://midtier/arserver/BMCRemedy_IM http://%3cmidtier%3e/%3carserver%3e/BMCRemedy_IM Is this correct? For me, going to this URL of

Re: ARS View Form to FoxPro DB

You could create a custom ARDBC plugin to Foxpro database On Fri, Jul 10, 2009 at 4:35 PM, Reiser, John J john.j.rei...@lmco.comwrote: ** Hello Listers, ARS 7.1 Patch 4 SQL Server 2008 MS 2003 Sp2 Has anyone done an integration to view data that are stored in a Foxpro table? I’d

Re: ARS View Form to FoxPro DB

Try this ... Create a linked server to the FoxPro data. Once you have the FoxPro data available in SQL you can create the view form just as you would any other view form. A quick Google search found this: http://support.microsoft.com/kb/199131 Fred From: Action Request System

Re: ARS View Form to FoxPro DB

Fred, I thought that might be my solution. Just have to get the DBA to work out the connection. Thanks, --- John J. Reiser Senior Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close

Re: ARS View Form to FoxPro DB

Correction to the system configuration. MS SQL Server 2005 - 9.00.3077.00 (X64) --- John J. Reiser Senior Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated

Re: RKM - Multi-tenancy Issue

It's been a while, but I recall the hotfix broke so many things for our knowledge architect that we reverted to patch 002. Haven't had a chance to try 003 yet. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/

Re: Changing databases

SQL Server has several replication and mirroring options. Avoid those that add a column to every table - ARS hates that. If you are going to use 64-bit OS and SQL Server 2005 (which I recommend), use the Enterprise not the Standard version of SQL; there is an annoying memory handling issue in

Re: Changing databases

Completely agree with the method that SQL Server handles replication/mirroring - it does work - but in order to perform a change to the form (read table) you must basically disable the replication, which removes the columns, add your fields, and then re-enable replication - which, since it's not

Re: Changing databases

We use log shipping for sending our ARSystem changes to our remote backup server and it works fine with no problems. Obviously, this works for us since we don't have requirements for realtime replication or mirroring. From: Action Request System discussion list(ARSList)

Re: ARS 7.1 , ITSM 7.0.3 p7, Help File Location issue

Those paths were forever funky. I had 'fixed' with some custom workflow and data tweaks and had a case opened later with Remedy Support who recognized this as a bug. They did take my def files to use as a workaround so if they still have retained those, you could try sourcing it from them.

Re: problem with importing incident

Is it generating a value for the InstanceId field? If not, that may be your problem, as that needs to be unique on both the HPD:IncidentInterface_Create and HPD:Help Desk forms. Check your filter logs and see if you see it setting InstanceId. If not, you may need to work with BMC support to

Re: ARS 7.1 , ITSM 7.0.3 p7, Help File Location issue

You can easily fix the URL if you know where the documentation is installed. What is the path (directory path) to your documentation now? Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf Sent: Friday, July 10, 2009 7:52 AM To:

Enabling BMC Remedy Encryption

Hi I have created a java AREA plugin and would like to encrypt user information passing between remedy server and plugin server. As well as between remedyweb interface and plugin server. I understand that the BMC Remedy Encryption can provide me the facility. Since the BMC third party plugins

Re: Close Window

Well...I would have code on the table double-click (that is, remove the table's usual Table Drill Down check and capture the Table Double- Click in an active link). On this active link, I would do an Open Window (Modify, though I would normally use a Dialog and have a Save button or some such).

Re: Enabling BMC Remedy Encryption

Ø Since the BMC third party plugins integration pdf talks about the BMC Remedy premium , i assume there is a basic version available. Is this true? Standard (56-bit DES using CBC mode) encryption is part of AR System. There is no additional product needed for that level. You will need to

Re: Enabling BMC Remedy Encryption

Not to highjack, Quick Question, Does this also do the ODBC at the same level of encryption? Or is that again something else, another product, another price? On Fri, Jul 10, 2009 at 1:40 PM, Easter, David david_eas...@bmc.com wrote: ** Ø Since the BMC third party plugins integration pdf

ARADMIN user Roles for ARSYSTEM on 7.5

To the best of my knowledge the previous versions it was enough to have full CONNECT (with the Admin Option) and the DBA (with the Admin option) for the ARADMIN user.. Have some more roles been added to 7.5? I do not have the documents handy right now to check so someone could kindly verify

Re: Enabling BMC Remedy Encryption

My understanding is that ODBC goes through the ARAPI so yes, it honors encryption settings at the API level. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not

Question: List View Visibility in Midtier

Does anyone know why the results list in the midtier is still visible when using a direct URL search even though the results banner and web toolbar is hidden in Form-Current View-Properties? I'm using a direct URL to pull up a specific request using the eid parameter in a browser view and

Re: Enabling BMC Remedy Encryption

Awesome.. Was not positive.. On Fri, Jul 10, 2009 at 2:39 PM, Easter, David david_eas...@bmc.com wrote: My understanding is that ODBC goes through the ARAPI so yes, it honors encryption settings at the API level. -David J. Easter Sr. Product Manager, Solution Strategy and Development

Re: ARADMIN user Roles for ARSYSTEM on 7.5

From the install guide; (oracle) To use a previously created tablespace in AR System 1 In an SQL*Plus window, create the tablespace. For example: create tablespace arsys datafile 'c:\qa\data\QATST\data\arsys.dbf' size 500M reuse; 2 Create a user. For example: create user aradmin identified by

Re: Question: List View Visibility in Midtier

This may help you: http://listserv.rbugs.com/cgi-bin/wa.exe?A2=ind0511L=ARSLISTP=R137038X=7B33E605455700B40C -- Jarl 2009/7/10 Craig Carter craig.car...@arpc.denver.af.mil: ** Does anyone know why the results list in the midtier is still visible when using a direct URL search even though the

Mid tier installation issue

Hi ARS version: 7.0 I am trying to install mid tier on Windows Vista. I installed JDK and Apache 2.2. I checked Apache by entering in the browser - http://localhost/ and I got the message - It Works! . When I start mid tier installation, I am getting the message - No Support

Re: Question: List View Visibility in Midtier - RESOLVED

Thanks! I'd searched the archives already but didn't find this one. I thought it might require an extra results list field but I was hoping for an easier approach. The .js modification is something to consider. //SIGNED// Craig Carter Supervisor, IT Specialist, RSP -Original

SRM on 7.5

Good Friday afternoon all, Is there some strange step that is needed to install SRM on a new install of 7.5? I have been fighting this all day. Thanks and have a great weekend, Howard -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail =

Re: SRM on 7.5

If you manage to get this to work, let me know how you did it. I fought this for well over a month with no success, even with BMC's help. Although, to be fair I have to say that I stopped trying before BMC could help me come to a solution, so I don't want to imply that they were unable to

Re: Looking for BMC Atrium Core 7.5 Installation Guide

More importantly, you will want to look at today's Technical Bulletin PDFhttp://documents.bmc.com/supportu/documents/22/39/102239/102239.pdf sent out as a Customer Support Notice. It documents just some of the many bizarre ways that the Atrium 7.5 installer can fail miserably. None of them

Re: SRM on 7.5

I got it installed, but not the can not get the patches to install. Also I am not sure any of the integrations worked as well. Monday will be my day to open that ticket with BMC. Thanks, Howard On Fri, Jul 10, 2009 at 5:07 PM, Lyle Taylor tayl...@ldschurch.org wrote: ** If you manage to