How to turn on SQL Logging during Installation - Urgent :)

2009-07-30 Thread Kali Obsum
Hi, Does any one know how to turn on SQL logging DURING installation (we still haven't been able to successfully install ARSystem Server)? We're trying to troubleshoot what the problem is, and we want to know what happens in the DB because tables are not created during installation. All I can

Remedy and DOD SSO

2009-07-30 Thread Abdullah Baytops
Our DOD client would like for us to implement SSO using a product called siteminder. Has anyone ever integrated SSO with Remedy 7.1 for a DOD client using this product? If anyone has ever did any kind of SSO integration that would be helpful as well. Thanks in Advance for any Response

Re: Error Starting Server After 7.5 patch 2 upgrade

2009-07-30 Thread jham36
I am having trouble replying to this post. On Jul 28, 5:53 pm, Joe DeSouza joe_rem...@yahoo.com wrote: James, Did you attempt to startup the server with the startup logs turned on? You will need to add the -t switch to the startup in the armonitor.conf file and restart the server. Add -t

Re: Error Starting Server After 7.5 patch 2 upgrade

2009-07-30 Thread jham36
I tried posting the log here, but my post is not posting. Strange. James On Jul 28, 5:53 pm, Joe DeSouza joe_rem...@yahoo.com wrote: James, Did you attempt to startup the server with the startup logs turned on? You will need to add the -t switch to the startup in the armonitor.conf file

Re: Error Starting Server After 7.5 patch 2 upgrade

2009-07-30 Thread jham36
I created the startup log, but it doesn't seem to point out anything of use (at least not to me). Wed Jul 29 2009 18:01:24.7310 Startup TID: 002092 InstallDir = C:\Program Files\AR System\ardev Wed Jul 29 2009 18:01:24.7460 Startup TID: 002092 Set up thread control block with key = 0 Wed

Re: How to turn on SQL Logging during Installation - Urgent :)

2009-07-30 Thread William Rentfrow
Even if you could - it may not give you what you need. The turn on/off is actually in the ar.conf/ar.cfg file. The format used is (if I remember correctly): Debug-mode: 1 However, the AR Server SQL log isn't really a full log of what is going on. You'd do better using the Oracle/Sql Server

Re: User sees unaligned fields

2009-07-30 Thread Shurmur, Cathy
We also had this problem prior to 7.x. Now, even for those users with DPI set at 120, there is no field overlap. Cathy Shurmur Remedy Application Admin University of Michigan -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf

Modify from email message

2009-07-30 Thread Julio Cesar Villarreal Gonzalez
Hi everybody, i have a problem whit email messages because I can´t Modify a ticket with the next instructions: Server: uxe10102 Login: CCA_SOLICITANTE Password: * Key: CAMBIOS Action: Modify Schema: CCA_CAPTURA !1!: 0055967 !536870968!: JULIO CESAR VILLARREAL GONZALEZ I only want

Mid Tier 7.5 Installation....

2009-07-30 Thread Kemes, Lisa
I just upgraded our Mid Tier from 7.0.1 p5 to 7.5 p2 on our Windows 2003 Server (it's a Mid Tier server only, AR Server is not installed). We used to have JRE 1.5.0_11 and JDK 1.5.0_11. I installed JRE 1.6.0_14 and JDK6 and pointed the installation to these folders at installation. After

Re: Install Asset onto a working Incident/Problem/Change system?

2009-07-30 Thread Charles Baldi
Rick, Yes I agree with you and will be stressing that in the future. On Wed, Jul 29, 2009 at 4:37 PM, Rick Cook remedyr...@gmail.com wrote: ** That's why I install the entire basic suite, even if the customer is only going to use Incident, unless server resources prevent it or I am ordered

Re: Disable Red X

2009-07-30 Thread Arner, Todd
You might want to consider having your workflow fire on windows close rather than on a button click. For instance clicking on the save button could simply close the window and then on windows close fire the rest of your workflow. That way if they click the button it fires or if they just close

Re: ITSM 7.1, Incident form, dialogs, and hidden menu bar menus

2009-07-30 Thread William Rentfrow
It's probably a Run Process that mimics the button being pushed. Those are pretty common all through out the application. You'll see it with the field ID of the button in question in the workflow logs - so just log it and search for that button field ID. William Rentfrow Principal Consultant,