I created the startup log, but it doesn't seem to point out anything of use (at least not to me).
Wed Jul 29 2009 18:01:24.7310 <Startup> <TID: 0000002092> InstallDir = C:\Program Files\AR System\ardev Wed Jul 29 2009 18:01:24.7460 <Startup> <TID: 0000002092> Set up thread control block with key = 0 Wed Jul 29 2009 18:01:24.7460 <Startup> <TID: 0000002092> Initialize thread local storage block Wed Jul 29 2009 18:01:24.7460 <Startup> <TID: 0000002092> Initialize mutiple-byte environment Wed Jul 29 2009 18:01:24.7460 <Startup> <TID: 0000002092> LocalLanguage = ENU Wed Jul 29 2009 18:01:24.7460 <Startup> <TID: 0000002092> ViewDir = en Wed Jul 29 2009 18:01:24.7460 <Startup> <TID: 0000002092> Initialize License Library Wed Jul 29 2009 18:01:24.7770 <Startup> <TID: 0000002092> LicenseFilename = C:\Program Files\Common Files\AR System\Licenses \ardev\arsystem.lic Wed Jul 29 2009 18:01:24.7770 <Startup> <TID: 0000002092> Initialize Language setting and locale Wed Jul 29 2009 18:01:24.7770 <Startup> <TID: 0000002092> Initialize the Decimal Math library Wed Jul 29 2009 18:01:24.7770 <Startup> <TID: 0000002092> Open shared catalog Wed Jul 29 2009 18:01:24.7770 <Startup> <TID: 0000002092> Create Mutexes Wed Jul 29 2009 18:01:24.7770 <Startup> <TID: 0000002092> Load encryption shared library Wed Jul 29 2009 18:01:24.7770 <Startup> <TID: 0000002092> Load encryption static functions Wed Jul 29 2009 18:01:24.7770 <Startup> <TID: 0000002092> Initialize default configuration information Wed Jul 29 2009 18:01:24.7770 <Startup> <TID: 0000002092> Initialize parse environment Wed Jul 29 2009 18:01:24.7770 <Startup> <TID: 0000002092> Initialize date time information Wed Jul 29 2009 18:01:24.7770 <Startup> <TID: 0000002092> Initialize notification strings Wed Jul 29 2009 18:01:24.7770 <Startup> <TID: 0000002092> Initialize RPC queue type strings Wed Jul 29 2009 18:01:24.7770 <Startup> <TID: 0000002092> Initialize filter strings Wed Jul 29 2009 18:01:24.7770 <Startup> <TID: 0000002092> Initialize escalation strings Wed Jul 29 2009 18:01:24.7770 <Startup> <TID: 0000002092> Load system configuration file Wed Jul 29 2009 18:01:24.7770 <Startup> <TID: 0000002092> arsCodeSet=UTF-8[65] arDbCodeSet=UTF-8[65] Wed Jul 29 2009 18:01:24.7770 <Startup> <TID: 0000002092> Initialize pending lists Wed Jul 29 2009 18:01:24.7930 <Startup> <TID: 0000002092> Create cache read write lock Wed Jul 29 2009 18:01:24.7930 <Startup> <TID: 0000002092> Create full text status read write lock Wed Jul 29 2009 18:01:24.7930 <Startup> <TID: 0000002092> Initialize fork proxy Wed Jul 29 2009 18:01:24.7930 <Startup> <TID: 0000002092> Initialize user cache Wed Jul 29 2009 18:01:24.7930 <Startup> <TID: 0000002092> Open log file Wed Jul 29 2009 18:01:24.7930 <Startup> <TID: 0000002092> Initialize XML parser Wed Jul 29 2009 18:01:24.8240 <Startup> <TID: 0000002092> Initialize process communication mechanism Wed Jul 29 2009 18:01:24.8240 <Startup> <TID: 0000002092> Initialize thread list Wed Jul 29 2009 18:01:24.8240 <Startup> <TID: 0000002092> Check multiple servers Wed Jul 29 2009 18:01:24.8240 <Startup> <TID: 0000002092> Initialize dead thread list Wed Jul 29 2009 18:01:24.8240 <Startup> <TID: 0000002092> Initialize timed calls Wed Jul 29 2009 18:01:24.8240 <Startup> <TID: 0000002092> CreateRPCQueue(min=1, max=1, rpc=390600) Wed Jul 29 2009 18:01:24.8240 <Startup> <TID: 0000002092> Await cache ready... Wed Jul 29 2009 18:01:25.2460 <Startup> <TID: 0000003784> Check licensing Wed Jul 29 2009 18:01:25.4180 <Startup> <TID: 0000003784> InitializeServerCache: LoadInitialSchemaInfo Begin Wed Jul 29 2009 18:01:25.4180 <Startup> <TID: 0000003784> InitializeServerCache: PerformPreCachePatchDatabaseUpgrades End Thanks, James On Jul 28, 5:53 pm, Joe DeSouza <[email protected]> wrote: > James, > > Did you attempt to startup the server with the startup logs turned on? You > will need to add the -t switch to the startup in the armonitor.conf file and > restart the server. Add -t just before the -i switch so it should read like: > > "InstallDir\arserver.exe" -t -i "etc etc etc... > > The startup logs that will be then generated in the bin directory of the AR > System installation may tell you where the startup crashes.. I am not sure if > this is documented on the current releases but this used to be an > undocumented feature. > > Remove the -t flag later when you do not require it.. > > Having got the startup log you will know at what point the server crashes.. > > Cheers > > Joe > > ________________________________ > From: jham36 <[email protected]> > To: [email protected] > Sent: Tuesday, July 28, 2009 4:23:53 PM > Subject: Re: Error Starting Server After 7.5 patch 2 upgrade > > We don't use BMC support anymore. We have US based support now from a BMC > partner. > I am trying to determine if they are better or not. > > On Jul 28, 4:19 pm, patrick zandi <[email protected]> wrote: > > 3rd nation support ? > > On Tue, Jul 28, 2009 at 3:31 PM, jham36 <[email protected]> wrote: > > That did not seem to work. The Windows Application log started showing > errors about the SQL database not being available. I do not see these errors > when I remove that "\" > > What happens without the "\" is that the server cache builds up to about 477 > MB, then crashes. The Windows Application log shows: > Faulting application arserver.exe, version 7.5.0.2, faulting module > arserver.exe, version 7.5.0.2, fault address 0x0015cdf0. > > Anyone have any other ideas? This is just a test server, so I can wipe it > out if needed. I was hoping to find a solution in case we encountered this > in production. > > James > > On Jul 28, 2:57 pm, jham36 <[email protected]> wrote: > > I don't have the "\" at the end of that entry. I added it in and the server > is doing something now. It is taking much longer to start and normally would > have crashed by now. I did notice that the server cache does not seem to be > building up like it usually does. The arserver.exe process (on Windows) is > only using 14 MB of memory. I will wait and see what happens. > > Thanks, > > James > > On Jul 28, 2:36 pm, LJ Longwing <[email protected]> wrote: > > I have come across this before...I forget if it was a lack of \ or a \ where > one didn't belong, but my issue resides around (7.1) when running the > installer and the path I provide for remedy like I said, either didn't have a > \ or had one...I forget....but my armonitor.cfg is supposed to look like this > "E:\Remedy\AR System\arserver.exe" -i "E:\Remedy\AR System" -l "C:\Program > Files\Common Files\AR System\Licenses\<server>" -m > > But when I have the problem it looks like this > "E:\Remedy\AR System\arserver.exe" -i "E:\Remedy\AR System\" -l "C:\Program > Files\Common Files\AR System\Licenses\<server>" -m > > All I did was get rid of the \ at the end of the -i parameter and it worked > fine....I consider this a bug in the installer but have never bothered to > report it. > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of jham36 > Sent: Tuesday, July 28, 2009 12:27 PM > To: [email protected] > Subject: Error Starting Server After 7.5 patch 2 upgrade > > Listers, > > I upgraded our test environment from ARS 7.5 patch 1 to 7.5 patch 2 last > week. The installer failed when trying to restart the arserver towards the > end of the install. The only error I can see in the armonitor log file is: > Failure occurred during execl() (ARERR 33) > > The install log does not show any errors until it fails to restart the server. > I have verified that the armonitor.cfg file looks correct and even restored a > backup copy just to make sure. > Support has been unable to make any progress on this issue. > > Thanks, > > James > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
