BMC Analytics For BSM 7604

2012-09-26 Thread Sandeep Pandey
Dear List, Is it Mandatory to install SAP BusinessObjects XI Enterprise Release 3.1 SP3 or R2 SP5 before installing BMC analystics for BSM 7604? Where we will get the installer for SAP BusinessObjects XI Enterprise Release 3.1 SP3 or R2 SP5 or is this comes along with BMC analytics?. Is this

Re: FF: What happens to the remedy world on Jan 19, 2038?

2012-09-26 Thread Rajesh Nair
25 years from i will be in hell looking after CI and asset inventory. Where class will be people ;-) On Sep 21, 2012 11:47 PM, pritch pri...@ptd.net wrote: But if it is around we'll be on version 22.8.51 SP10594 And I'm sure there'll be a hot fix buried somewhere we'll all have to do the

Re: BMC Analytics For BSM 7604

2012-09-26 Thread ITSM Support
Hi Sandeep, Yes, it is mandatory to install SAP BusinessObjects XI Enterprise Release 3.1 SP2/3 before installing BMC Analytics. You can download this product from BMC EPD with trial license key. If needed you convert it to permanent key in communication with BMC Regards, Sunil Vyom

MidTier logs

2012-09-26 Thread Bhimineni Ravibabu
** Hi All, I have a web service on Remedy application whichused tobe called by one Team works application service by sendingtext datawhich internally in Remedy checks for the data based on the team works input data, if data is presented in the Remedy application it will update one of record

Re: BMC Analytics For BSM 7604

2012-09-26 Thread Tauf Chowdhury
Sandeep, You may also want to consider going to Analytics version 7.6.05. It includes bug fixes and some new reports. It is compatible with AR/ITSM 7.6.04 as well as .03. Sent from my iPhone On Sep 26, 2012, at 3:57 AM, ITSM Support itsm.supp...@vyomlabs.com wrote: ** Hi Sandeep, Yes, it is

encrypting a remedy password.

2012-09-26 Thread Frex Popo
Hi everyone ,   Would anyone who has done something similar and encountered himself having the situation could give us some hints on how to resolve this issue with minimum effort i.e. without making any code changes. We have a set of Java API programs which connect to an ARS server and create

Re: encrypting a remedy password.

2012-09-26 Thread Frex Popo
  The sql log shows an insert statment with the password encrypted:   INSERT INTO T30 (C102,C101) VALUES ('../BBB','user1'..') SQL select C101, C102 from aradmin.T30 where C101 = 'user1'; C101

Re: encrypting a remedy password.

2012-09-26 Thread Sylvain YVON
** Hi, If your programs only push data into a table, you can use an unprivileged user (no group, read license, no password). This is the best way to handle the password : don't use one. :) If you need a privileged user then you could use an encryption lib like Base64. On Wed, Sep 26, 2012 at

Re: encrypting a remedy password.

2012-09-26 Thread Longwing, LJ CTR MDA/IC
Frex, If the PW is going to exist in the flat file in an encrypted fashion, then you WILL need to make changes to your java code to decrypt it before it is used in the API. There isn't going to be any way to change the storage of the password without changing the program to accommodate that

Re: Virtual presentation for RUG: BMC Analytics: One user repository is better than two, three or four

2012-09-26 Thread arslist
John, This year you could do more than apologise for not being at the conference, where the major 3rd party apps are showcased, even Softwaretoolhouse has made an appearance ( sadly he couldn't make it this year). You could, as I tried to convince you a few months back, show up at the

8.00.00 windows/sql install -- 2 bugs? not sure yet..

2012-09-26 Thread patrick zandi
ENV: virtual lappy with 12 gig of ram, and Quad core lappy:: Windows 2003 x86 32, sql 2005 32bit, Already had 7.6.04 SP2 installed and running with ITSM, SRM, etc.. working.. Upgraded ARS -- no issues, Upgraded AtriumCore -- no issues, ITSM upgrade:: issues -- While installing the Java GUI blew

Re: encrypting a remedy password.

2012-09-26 Thread Frex Popo
Thank you LJ for your thoughts.   De : Longwing, LJ CTR MDA/IC lj.longwing@mda.mil À : arslist@ARSLIST.ORG Envoyé le : Mercredi 26 septembre 2012 15h06 Objet : Re: encrypting a remedy password. Frex, If the PW is going to exist in the flat file in an

Re: 8.00.00 windows/sql install -- 2 bugs? not sure yet..

2012-09-26 Thread patrick zandi
time to try the oracle version I have.. hu... On Wed, Sep 26, 2012 at 9:37 AM, patrick zandi remedy...@gmail.com wrote: ENV: virtual lappy with 12 gig of ram, and Quad core lappy:: Windows 2003 x86 32, sql 2005 32bit, Already had 7.6.04 SP2 installed and running with ITSM, SRM, etc..

Re: BMC Analytics For BSM 7604

2012-09-26 Thread Easter, David
Just to clarify, the necessary version of Business Objects is included with BMC Analytics. The license for Business Objects comes with the entitlement for BMC Analytics. You can also choose to purchase the 'premium' version of users to gain entitlement to the full Enterprise license key

Re: FF: What happens to the remedy world on Jan 19, 2038?

2012-09-26 Thread Ron Tavares
If I may jump in here and come back to Venkat’s initial question, as I believe it is a valid concern. Remember, this is something that would impact Remedy users much sooner than 2038. If, (for example), I have a date field that documents a future event, (such as end-of-life on an asset), It is

Re: FF: What happens to the remedy world on Jan 19, 2038?

2012-09-26 Thread Longwing, LJ CTR MDA/IC
Ron, The actual answer to the question was likely already providedthat we need to move from a 32 Bit Integer field to a 64 Bit Integer field. Remedy is by no means the only system that is dealing with this issue and you are correct, they need to address it sooner than later, but I think

Re: New Remedy Release 8.0 - Great feedback about product from one key customer of BMC Software

2012-09-26 Thread jham36
I find it interesting that there is another post. word for word, the same as this one from another user https://groups.google.com/forum/?fromgroups=#!topic/arslist/ICHKYCM67lE On Tuesday, September 25, 2012 6:11:39 AM UTC-4, Hullule, Kiran wrote: Hi Misi, This includes Platform

Re: New Remedy Release 8.0 - Great feedback about product from one key customer of BMC Software

2012-09-26 Thread Jon Slaven
Pretty sure that's the same guy jham Thanks, Jon _ Jon Slaven | Amway | 616-787-7132 | jon.sla...@amway.com From: jham36 jha...@gmail.com To: arslist@ARSLIST.ORG, Date: 09/26/2012 10:40 AM Subject:Re: New Remedy Release 8.0 -

Re: New Remedy Release 8.0 - Great feedback about product from one key customer of BMC Software

2012-09-26 Thread Goodall, Andrew C
You know roofers and painters give you a discount on their products and services if you post a sign in your drive way ;) I’m sure he’s a good honest guy – we’ll just have to find out for ourselves. Personally wouldn’t touch it until patch 3 or above. I’d be interested to know the recorded

CMDB CI and relationship templates

2012-09-26 Thread Logan, Kelly
Hello all, I have a question about Atrium CMDB and Asset Management 7.6.4 - I have noted that there is a functionality called Configuration that lets you record the financial information for a set of assets and link it to specific CIs, but is there anything similar that allows you to record

Re: MidTier logs

2012-09-26 Thread Grooms, Frederick W
Not knowing what version Mid-Tier and what OS, Web Server, and Java we can only give general help. I personally have no problems running ARS and Mid-Tier in a production environment with all logs enabled. My setup is Tomcat (v5.5) on Linux with Java (1.5x) running ARS 7.6.04 SP3 (both ARS and

Re: ITSM 8 Compatibility Matrix

2012-09-26 Thread Vedak, Rahul
Please try the URL again. It should open compatibility matrix PDF for Atrium Core 8.0.00 now. http://media.cms.bmc.com/documents/BMC_Atrium_Core_8_0_00_Compatibility_Matrix.pdf - Rahul From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Axton Sent:

Re: ITSM 8 Compatibility Matrix

2012-09-26 Thread Axton
Thank you. This has the information I was looking for. Axton On Wed, Sep 26, 2012 at 11:08 AM, Vedak, Rahul rahul_ve...@bmc.com wrote: ** Please try the URL again. It should open compatibility matrix PDF for Atrium Core 8.0.00 now. ** **

Re: FF: What happens to the remedy world on Jan 19, 2038?

2012-09-26 Thread patchsk
Actually the limitation is on data/time field only. If you need to store date/times beyond 2038 before remedy could provide a fix is split that into two fields(date field, time field). This limitation does not apply to date only only fields. On Wednesday, September 26, 2012 7:13:20 AM UTC-7,

Re: MidTier logs

2012-09-26 Thread Karthik
Use a utility like soapui and try calling the web service and see what error you get. Alternatively create a dummy filter on remedy itself and consume the web service to see what is happening. For debugging you can follow the earlier post by Fred. -Karthik On Sep 26, 2012 9:14 PM, Grooms,

Re: [EXTERNAL] Re: New Remedy Release 8.0 - Great feedback about product from one key customer of BMC Software

2012-09-26 Thread Stroud, Natalie K
Don’t get me started on the topic of BMC’s QA process for ITSM, LOL. I do QA as opposed to development for our Remedy team, and while I do appreciate that it’s difficult to do QA well (and I think perhaps harder when you have different server OSes, DB languages, etc. all supported

Re: [EXTERNAL] Re: New Remedy Release 8.0 - Great feedback about product from one key customer of BMC Software

2012-09-26 Thread Goodall, Andrew C
Couldn’t agree more Natalie. I’ve worked with many software vendors over the years and BMC seem to have the most bugs or “working as designed” excuses I’ve ever seen. This is one area I truly wish BMC would pursue to improve with a passion. Regards, Andrew C. Goodall Software Engineer

Re: [EXTERNAL] Re: New Remedy Release 8.0 - Great feedback about product from one key customer of BMC Software

2012-09-26 Thread Bruce Sisk
The files don't appear to be available for download yet from the EPD web page. Am I missing something or is not available yet. Bruce Sent from my iPad On Sep 26, 2012, at 1:51 PM, Goodall, Andrew C ago...@jcp.com wrote: ** Couldn’t agree more Natalie. I’ve worked with many software vendors

Re: [EXTERNAL] Re: New Remedy Release 8.0 - Great feedback about product from one key customer of BMC Software

2012-09-26 Thread Bruce Sisk
It seems there is a 8.0 patch 1 ars download available... Sent from my iPad On Sep 26, 2012, at 1:51 PM, Goodall, Andrew C ago...@jcp.com wrote: ** Couldn’t agree more Natalie. I’ve worked with many software vendors over the years and BMC seem to have the most bugs or “working as

Re: [EXTERNAL] Re: New Remedy Release 8.0 - Great feedback about product from one key customer of BMC Software

2012-09-26 Thread Easter, David
It is available, so something is missing for you. You may want to check with your sales representative and make sure that it’s on your support contract. EPD will only display products that are available on your contract. -David J. Easter Manager of Product Management, AR System BSM Atrium

Re: [EXTERNAL] Re: New Remedy Release 8.0 - Great feedback about product from one key customer of BMC Software

2012-09-26 Thread Easter, David
Yes – Patch 001 released at exactly the same time as 8.0.00. Obviously, the recommendation is to load Patch 001 right after installing / upgrading to 8.0.00. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions,

Re: [EXTERNAL] Re: New Remedy Release 8.0 - Great feedback about product from one key customer of BMC Software

2012-09-26 Thread Jose Manuel Huerta Guillén
David, Sincerely, I don't understand why a product is released with a patch at the first day. What's the reason to not integrate the patch with the product for this first release? Regards, Jose Manuel Huerta http://theremedyforit.com/ On Wed, Sep 26, 2012 at 9:43 PM, Easter, David

Re: [EXTERNAL] Re: New Remedy Release 8.0 - Great feedback about product from one key customer of BMC Software

2012-09-26 Thread Hulmes, Timothy CTR MDA/ICTO
If you look at the release date it is Jun 23rd of 2012. That is when they released it to certain customers. I am guessing the patch it related to those customers feedback. Tim -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On

Impact Model

2012-09-26 Thread Kathy Morris
Hi, We built a service model in CAM in ADDM, and apparently there are events associated with the components. We need to load this into an impact dataset within the CMDB. Can I just create a regular dataset or is there a specific dataset that I should use?

Re: [EXTERNAL] Re: New Remedy Release 8.0 - Great feedback about product from one key customer of BMC Software

2012-09-26 Thread Easter, David
Correct. BMC's interpretation of SOX and other accounting standards required that the same exact code be released for General Availability that was initially released to the early access customer(s) since the code was put into production. Thus we could not further modify 8.0.00 and had to

Re: AIE Job - stuck at waiting for next chunk

2012-09-26 Thread Neely, Leonard
Kali, What kind of volume of records are you dealing with (both source and target)? If the data volume has significantly grown between when it was working and now, then you might want to look at your [Data Key Query] qualification on the Data Mapping for this job. Specifically, see if you