Quick Links menu

2013-12-23 Thread SUBSCRIBE arslist Chuck Benesh
Hi, Is it possible to add menu items to the Quick Links menu, which is at the top of the Applications fly out menu (ITSM 7.6.04)? If yes, can you please point me in the right direction? Thanks, Chuck ___ UNSUBSCRIBE

SLM Question

2013-12-23 Thread Aditya Sharma
Hi List, My Requirement - Want to configure a Service Target to keep track of Work Info Entries until Work Order is Completed. *If Work Order is not being updated by Assignee or anyone from Assignee Group every 24 Hours until the WO is Completed, the response OLA should mark WO as breached.*

Re: [EXTERNAL] SLM Question

2013-12-23 Thread Stroud, Natalie K
Aditya: From everything I know about SLM (and I will acknowledge that I am no expert), what you are asking about is not really what SLM is intended for. That's going to put a lot of load on the system to do something like that, and in general, it's a good idea to keep your number of SLM

Re: Stop/Decrease Email Logging

2013-12-23 Thread Frank Caruso
The solution was to get the 764 sp4 emaildaeon.jar file from BMC. After installing that and restarting the email engine the errors stopped. Thank you everyone for your input. ___ UNSUBSCRIBE or access ARSlist Archives

Form ?

2013-12-23 Thread Ron Young
Dev 8/User 7.6 I am in Best Practice Mode looking at a form. Marked Overlay. This was an OOB Form that numerous people have edited...which I hate. Anyway, now I can not Convert to Custom (which I wouldn't want to do anyway, right...with an OOB Form?). I can't Convert to Base nor can I Create

Re: Form ?

2013-12-23 Thread Roger Justice
You listed Dev 8 and User 7.6.04, please confirm what version of ARS and ITSM you have. It is possible that you do not have an Overlay capable form. -Original Message- From: Ron Young rpyo...@southernco.com To: arslist arslist@ARSLIST.ORG Sent: Mon, Dec 23, 2013 3:59 pm Subject: Form ?

Re: Form ?

2013-12-23 Thread Young, Ronald P.
BMC Remedy Action Request System - BMC Remedy User Version 7.6.04 SP3 and BMC Remedy Developer Studio Version: 8.1.00 is all I have. Thanks, Ron Young Do not count the days; make your days count. (Muhammad Ali) From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]

Re: Form ?

2013-12-23 Thread LJ LongWing
Ron, If it is already overlaid, you can't convert to base because it's already base with an overlay, you cannot convert to custom because it is base with an overlay, and you cannot create an overlay because there is already an overlay. Soit sounds like the end result you are looking for is a

Re: Form ?

2013-12-23 Thread Young, Ronald P.
LJ, I guess..I am just wondering why the heck the form in user and dev look the same but in mid-tier some of the fields aren't there. Just wondering if that could have been causing the issue. What you stated below is kind of what I figured...I guess I am looking into it too much. I just wish I

Re: Form ?

2013-12-23 Thread LJ LongWing
No, if this is a 'base' form, and you want to add a field, you would add a Custom field in Best Practice Modeyou should almost never need to go into Base mode, certainly not to add a field. Regarding it not showing up in Mid-Tier properly. Remember that your web server gets its cache from

Re: Form ?

2013-12-23 Thread Young, Ronald P.
Hmmm...thanks for the reply. I will definitely look into all this when I get back from break. I'm just going to flush my brain from this stuff for a while. Have a Merry CHRISTmas! Thanks, Ron Young Do not count the days; make your days count. (Muhammad Ali) From: Action Request System

Re: [EXTERNAL] Re: Form ?

2013-12-23 Thread Stroud, Natalie K
Ron: Although this is not relevant to your main question, I wanted to mention it to you as FYI, as it's what Roger was driving at with the questions he asked you. I understand that the information you have immediately available to you is your User Tool version and Developer Studio version, but

Re: Form ?

2013-12-23 Thread Jason Miller
Also forms have some dynamic layout capabilities that do not work in the User Tool. Likely if the the View or a Panel's Layout Style was set to 'Fill' or 'Flow' you would see the difference in Dev Studio but then again maybe not ... Jason On Mon, Dec 23, 2013 at 1:27 PM, Young, Ronald P.

Re: [EXTERNAL] SLM Question

2013-12-23 Thread SUBSCRIBE arslist Aditya Sharma
Hi, I will definitely would like to know why this type of requirement can put load on the system. This is kind of Business Requirement, we do have reporting solutions but I am looking for a single service target which triggers every 24 Hrs and reset itself for next run if condition fulfilled

Re: API : Override ARERR [9084] User is currently connected from another machine

2013-12-23 Thread Jean-Louis Halleux
Hello, If you grant Administrator permissions to the user, this error message does not come up. Best regards, Jean-Louis Halleux supp...@arsmarts.com On 30 Nov 2013, at 20:25, Sweety sweetykhann...@gmail.com wrote: Hi Experts, I am frequently getting the error ARERR [9084] User is