The filter would be a good idea but in our situation we are using BMC Analytics
for reporting, which goes directly against the database via a SQL driver rather
than through the Remedy ODBC driver. It also has what Business Objects calls a
derived table for permissions that I may need to modify
Multi-tenancy isn’t really designed in such a way that it could be used for
this because we had to basically give everyone “Unrestricted Access”.
Unfortunately, multi-tenancy is pretty useless if you’re using SRM unless
you’re a big fan of creating duplicates of every single thing that is
That’s a pretty good idea. I had two others that I could do as a “last resort”
if for some reason setting the row-level security didn’t work the way I expect.
One is to create a field that only the assigned group has access to called
“Confidential Notes” or something like that, but your idea
Thanks for the suggestion, John. The image does not have a border.
The image was uploaded to SRM via the Service Request Marketing Slide
Management page. I'm asking if anyone with SRM experience has run into this
issue and how they went about fixing it.
Thanks,
Marcelo
-Original
Hi List,
BMC made the upgrade process so complex that customer are scared to upgrade to
new versions. Upgrade is eating almost a year to move to 8.1 with data
migrations and all integrations.
In the past we used to upgrade on the existing server only which was easy but
there was a risk in
A debate would be good.
But I doubt you could you find anybody to defend the BMC approach.
Debate is now done.
-John
On Mon, Mar 10, 2014 at 2:24 PM, James Smith
bmcremedyarslis...@gmail.comwrote:
Hi List,
BMC made the upgrade process so complex that customer are scared to
upgrade to
Marcelo-
I think if you can show source code in your browser and snip out the section
that is displaying the image in question that someone on the list would better
be able to help you figure out a solution. There has to be some sort of
formatting applied that is causing the blue border (it
I know we are talking about Remedy vs ServiceNow, what about other large apps
like PeopleSoft or SAP.
Not one to defend the BMC upgrade process, but as we know customization or
integrations always throw a wrench in to any upgrade.
I do wonder how the zero downtime upgrade works with
If it were easy to do, people like us wouldn't have jobs. You have to keep in
mind that with Service Now your customizations are done with Java, not a nice
GUI like ARS. When Service Now promises you a Zero Down Time migration we all
know that there is still the long implementation path to work
Howard,
That a good question but I too do not have answer for that. I should have asked
my customers about that. Maybe they are using some different techniques which
is not publicly shared. God knows...
I am a core remedy resource and am very much concerned about it. I do not want
my
I'll step in to defend BMC in this regard, acknowledging that I've had issues
with various decisions that BMC has made in the past.
However, we are running ITSM 8.1 in production, and it was a lot easier than
going to 7.6.4 from an earlier hybrid 7.x version that we had. To be clear,
with
I have seen the service now UI, they have everything on singe UI say user
access, import and export, workflow development. UI is mot attractive and its
very clumsy.
Its very though for the non programmers to develop workflows or do
customizations as at some point you need to know java
Hi Experts,
I am facing one strange issue.
Showing same host id on both AR server when checking Current Host Id on Add
or Remove Page of remedy, but while checking the MAC Address of both the
server, Both server have different MAC address and Host Id of remedy doesn't
match with any of the
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