There is nothing wrong with the use of TR and DB comparisons - in fact it is
the only way out when you really want to compare what is in the database
currently, and what is being sent forth as a transaction on modification
filters.
You could not use it if you want to but that would mean you would
At a client, the need is to do CI-People relationship. As per BMC, they had
achieved this for BBCA by writing some rules – not sure at CMDB level or BBCA.
Since footprints - BCM tool captures this information (CI and associated login
name) – is there any way to build Asset-People Relationship
James,
TR.Field - Transactional value. Its the value that will be used in the
UPDATE sql statement that gets sent to the database.
DB.Field - Database value. It's the value that is currently in the
database.
Field - Without TR or DB, the value used is the most current value for
the field.
In
Just about an hour ago I used the web UI to reply to a discussion but it
hasn't show up on the web yet. I just posted via email and that showed up
in the web UI almost instantly. It doesn't appear that the web is 100%
working.
Jason
On Wed, Apr 30, 2014 at 4:45 AM, arslist
The email worked. I see it in the web UI almost instantly. This update is
from the web.
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Where the Answers Are, and have been for 20 years
FYI
Thanks,
Shawn Pierson
Remedy Developer | Energy Transfer
1300 Main St. Houston, TX 77002 | 713.989.7226
IT Service Desk: 1.855.658.2468
If you would like to report an issue with Remedy, please click
herehttp://remedy/issue.html to enter an Incident.
From: Action Request System discussion
Hi Saurabh,
I have sent you a mail.
The sample files may be for fresh install or upgrade. You may need to correct
some paramters as per your need !!
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Hello,
I recently upgraded our TEST environment from Remedy 7.6.04 SP4 to Remedy
8.1.01 (ARS/ATRIUM/ITSM). I am getting the following error in the arerror.log
file:
Approve : 3102 An instance of the Distributed Server is already running.
Anyone have any ideas on what is causing this?
I
Some wonder why TR was built others say it works fine. I thought I had a good
handle on TR but now reading the differing opinions I am questing my
understanding of TR.
Some posts indicate it is completely useless and can't be trusted. Some other
indicate like a weapon as long as you treat it
Thanks Charlie and Misi for your ideas.
If anyone has other ideas,please share with me. Thanks
Regards
Robin
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Where the Answers Are, and have been for 20
Hi Experts,
I need to start a service target based on future date and time: 2 days
after a ticket was created. but issue is It only goes from attached to In
Progess if the ticket (work order) is modified.
Start when - 'WO Type Field 06'= $\TIMESTAMP$ .( WO Type
Field 06 is a
James,
I've been doing Remedy for awhile now, and I'll be honest...I don't use TR
much, and most people that DO use it, don't understand the intricacies of
using it properly. DB is a good tool for determining if the current value
is different than the currently stored in the DB value, and I use
James,
Can't say I have heard anyone saying not to use it. Comparing the current value
on the database against the current value on the client can be very useful when
you want to take an action only when the field value changes.
If TR.Status !=DB.Status is like saying if the Status changes
If
Team,
Got new requirement to send a email notification when assignment fields
changes from one group to other. In OOB Task having an issue with email
notification. if the task has been created by task template(Single template
multi purpose, so assignment field is an empty) with out assignment
Hi,
This strategy is basically sound, but why do it with SQL-stuff when a normal
Join-form will get the job done just as well?
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not
No. Look at Action 1 again. It starts the calculations with the 1st of the
month.
I was just trying to illustrate the logic behind the calculation. As Misi
points out (in another post) it can be performed in a single Set Fields action
Fred
-Original Message-
From: Action Request
Some wonder why TR was built others say it works fine. I thought I had a good
handle on TR but now reading the differing opinions I am questing my
understanding of TR.
Some posts indicate it is completely useless and can't be trusted. Some other
indicate like a weapon as long as you treat it
Hi,
The TR values are pretty useless.
The reason is that a TR value can be set to NULL either by a change to NULL or
by not changing the field at all. In the latter case the field will retain the
value in the database after the transaction, but in the first case the NULL
will be written to the
Are you looking to create many relationships at once? I have built filters
against a custom shipping/fulfillment module that reads the instance ID of the
user and the CI/asset and creates the required relationship record. This is
dependent on the agent selecting a user from the People form in
Agreed.
On May 10, 2014 1:08 PM, Joe D'Souza jdso...@shyle.net wrote:
While most of everything you stated is in sync with my understanding of TR,
there is one small difference. MAYBE, I'm wrong and if so, I would love to
be corrected.
I can best explain this with an example.
Lets say a
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