10,000 Incident notifications or 10,000 individual notifications?
-Original Message-
From: Frank Caruso caruso.fr...@gmail.com
To: arslist arslist@ARSLIST.ORG
Sent: Mon, Jul 27, 2015 8:38 am
Subject: Re: Stop Notifications By Support Group
That would work but the email engine will
I'm looking at the form through migrator again and I don't see HPD:Help
Desk__o1 anymore. I know I saw it!! Maybe it was in the middle of an update
or something I can't even begin to think why this was there at one point.
-Original Message-
From: Action Request System discussion
ITSM 8.1.02
Is there a way to stop certain notifications by support group without doing any
development? We have one group with a large number of members that gets a huge
amount of Ownership assignment and Resolution email. We know we can turn it off
at the user level but there are so many
Modify the Group Configuration to send the notifications to a distribution
list. Then each user can set up an Outlook filter for the Distribution list.
-Original Message-
From: Frank Caruso caruso.fr...@gmail.com
To: arslist arslist@ARSLIST.ORG
Sent: Mon, Jul 27, 2015 8:24 am
That would work but the email engine will still have to send a huge amount of
email. We're talking 10,000+ per day just for that group.
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Where the Answers Are,
As I stated you can modify the group configuration to only send one email to a
distribution list. The Exchange Server will then send to everyone on the
Distribution list. The Remedy Email engine will not be overloaded.
-Original Message-
From: Frank Caruso caruso.fr...@gmail.com
To:
Do you want to kill those notifications (owner assignment/resolution) for
all groups or only that specific group? If it's for all groups, you can
disable by going to the sys:notification form. Otherwise, you may have to
edit some code.
Ben Cantatore
Remedy Product Manager
Bed Bath Beyond
Hi team,
Currently we are using AR System 4.5.2 for one of our helpdesk application.
We some email command emails arriving form one email box to Remedy email box to
create a record in the Remedy application. Now the sending email box was
amended with '^' character before the email box name
Each time an incidents is created each member of the support is notified
because they are set as the Owner group. Same for the resolution of those
incidents.
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That would be perfect if we wanted to stop ALL notifications but we only want
to stop Ownership assignment and Ownership Resolution.
Thank you Roger.
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Where
I suggest that you double check configuring the Notification Preferences. A
Group can be captured and the Group can be notified.
-Original Message-
From: Frank Caruso caruso.fr...@gmail.com
To: arslist arslist@ARSLIST.ORG
Sent: Mon, Jul 27, 2015 10:56 am
Subject: Re: Stop
Again, that would turn it off for ALL support groups. Thanks for the reply.
What I did find, and maybe Roger was eluding to this, is that you can create
NTE:CFG-Notification Events records for a single support group. I created a new
Ownership Assignment event at the System level for the
Fred
On the SYS:Notificaton Messages form, search Notification Message Tag =
HPD-INC-OwnerAssignment. Simply change the status from Enabled to something
else. I set this to Offline. If you email me directly can send you the
Notification Engine Guide where this is covered.
Mark
From: Action
Hi Listers,
Does anyone have these dlls for ARS 6.3 or 7.0? I have legacy code that I'm
trying to run from eclipse but I keep getting errors. Our servers are all Unix
based so I don't have any of these files.
arjni63.dll: Can't find dependent libraries.
Arjni70.dll: Can't find dependent
BMC has been doing platform transformation for last many years and different
components/modules have been released in different releases along the way. How
long pure Java API have been there John; which do not use C-API underneath?
This has been a journey to bring in Java technology stack and
Try here: https://rrr.se/cgi/index?pg=arapi
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Where the Answers Are, and have been for 20 years
Thanks Frank. Misi's site was one of the first places I checked. The dlls are
not there.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Frank Caruso
Sent: Monday, July 27, 2015 4:31 PM
To: arslist@ARSLIST.ORG
Subject:
If yo seee this log event in your log file:
/usr/remedy/ARSystem/UserExperiencePatch1.1.00/solaris/SmartITPatch/Disk1/files/jre/bin/java
-Xmx256m -classpath
/usr/remedy/ARSystem/UserExperiencePatch1.1.00/solaris/SmartITPatch/Disk1/
-Dsun.java2d.noddraw=true -Dswing.volatileImageBufferEnabled=false
Thanks Derek. I've downloaded this already but still got the error. Think it's
time to rewrite this from scratch.
Cheers,
Chike
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Derek Berube
Sent: Monday, July 27, 2015
Hi,
I'm facing an issue related to BMS owned report called Open Incident Counts
by Assigned Group Assignee. When I select it from the non-executive
report list the following error appears:
The report selected is invalid. Please see your administrator. (ARERR
42361).
Have you got any idea how to
Here is a link to 7.0 API libraries.
https://dl.dropboxusercontent.com/u/39676662/ars70API.zip
The following are the contents of that archive.
./
├── arapi70.jar
├── ardoc70.jar
├── arutil70.jar
├── doc
│ ├── META-INF
│ │ └── MANIFEST.MF
│ ├── allclasses-frame.html
│ ├──
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