Re: BMC Engage

[Grooms, Frederick W]

Was that more of a Networking/Happy Hour type event?  They just had one of 
those here in Dallas (but it was more social from the Control-M people than 
anything)


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Wednesday, February 08, 2017 3:33 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Engage

**
The one they had in Houston was at Top Golf!  After work hours sort of.  I 
think it started at 2pm?  I didn’t go.



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mike Gould
Sent: Wednesday, February 08, 2017 10:22 AM
To: arslist@ARSLIST.ORG
Subject: [EXTERNAL] Re: BMC Engage

**
Here's the response I received from our Federal account rep:

"Engage was not cancelled but modified to align with five geographical metro 
areas for easier travel. Our event in DC will have a strong Federal focus. From 
that perspective, it works to our customers' benefit due to restrictions with 
travel and we can now offer Federal based sessions. Please let us know if you 
have any questions."

Gotta love the spin on how Engage was not "cancelled".  How on earth does BMC 
think a 1 day event is better.  How will I have time in one day to attend 
sessions on enhancements coming to the next version of ARS/ITSM? Or learn about 
other BMC products like Service Broker, Client Management or their various 
cloud offerings?  How will I fit in lab sessions to test drive Smart Reporting? 
 Or experience hands-on Innovation Studio?  etc.
Ridiculous...

On Wed, Feb 8, 2017 at 8:43 AM, Dave Barber 
> wrote:
**
Engage in London last year was quite enjoyable, but the focus did seem to be a 
little chaotic.  Rucksack was good.  Tee shirt was too small.  Pen still works. 
 Was good to catch up with some old colleagues too that I hadn't seen in a few 
years.
But there did seem to be a lack of real in depth sessions on the new 
technology, actually seeing the innovation studio was high on my wish list, and 
that was totally denied.
Hope we do have another here in london again, but won't hold my breath.

On 7 February 2017 at 19:53, Paul J. Zagarella 
> wrote:
**
I spoke to my sales rep and confirmed that the 2017 Engage in Vegas is 
cancelled. The comments that I heard about Engage 2016 were in line with what I 
noticed at the conference as well. The fact that they pushed Innovation Studio 
and did not have any sessions on it or any workshops was crazy. They were 
really pushing Blade Logic and Control M but did very little with ITSM. The 
funny thing is that all the ITSM sessions and workshops were booked and the 
Blade Logic and Control M sessions were empty or half empty. They really need 
to focus on tech for these instead of sales and more people would come and 
maybe even buy stuff! When you go to CES or even something like Blizzcon, you 
see product and get to try stuff out. They should have scheduled labs with 
HRCase, Innovation Studio, etc, going the whole entire time. In general, they 
should have planned way more labs/training sessions  and encouraged developers 
to bring their apps to showcase. Also, moving it from the second week of 
September would really help as most schools are too busy with the start of the 
school year. Well…. we will see what happens at the new format but basically it 
will probably end up being more sales. ☹

Paul

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Tuesday, February 7, 2017 2:34 PM

To: arslist@ARSLIST.ORG
Subject: Re: BMC Engage

**
Yeah, given how well the last one was attended, there has to be some other 
reason.  I'm guessing it has something to do with sales goals.
Rick

On Feb 7, 2017 11:31, "Saji Philip" 
> wrote:
** I hear they are trying to revive the WWRUG (the founders) in a different 
format, if BMC does announce no more Engages.  BMC really blew it with this 
one..

And everything they are saying is 'we conducted surveys and listened to the 
public and decided that multiple geo-centric events is betier than a 4 day 
global conference.'  Really? Who did they talk to?  I say the new CEO did not 
want to fork over a million to subsidize and organize these events.  Probably 
gave the pink slip to the BMC event dept.
On Tue, Feb 7, 2017, 6:27 AM Joe D'Souza 
> wrote:
**
I haven’t been to an ENGAGE yet so can’t comment on it but yes the WWWRUG were 
definitely worth it for a lot of reasons if you could afford the cost and 
expense associated to making to one..

So where would these “exchanges” be held at?

Joe


From: Action Request System discussion list(ARSList) 

Re: Web Services and Attachments

[georgiana.aspru]

Hello everyone,

I have the same problem and the solution does not work for me unfortunately.

I am trying to consume an external web service, where I want to pass an
attachment field. The problem is that no matter on what the destination
field I use, when selecting the attachment from Remedy Developer, I get only
the attachmentName and I cannot get attachmentData. Is there another way to
do this by selecting exactly which of the three information to get from the
attachment field (name, data or size)?

Please check the attached screenshots below.


 

 

Many thanks,
Georgiana






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Re: BMC Engage

[Sanford, Claire]

The one they had in Houston was at Top Golf!  After work hours sort of.  I 
think it started at 2pm?  I didn’t go.



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mike Gould
Sent: Wednesday, February 08, 2017 10:22 AM
To: arslist@ARSLIST.ORG
Subject: [EXTERNAL] Re: BMC Engage

**
Here's the response I received from our Federal account rep:

"Engage was not cancelled but modified to align with five geographical metro 
areas for easier travel. Our event in DC will have a strong Federal focus. From 
that perspective, it works to our customers' benefit due to restrictions with 
travel and we can now offer Federal based sessions. Please let us know if you 
have any questions."

Gotta love the spin on how Engage was not "cancelled".  How on earth does BMC 
think a 1 day event is better.  How will I have time in one day to attend 
sessions on enhancements coming to the next version of ARS/ITSM? Or learn about 
other BMC products like Service Broker, Client Management or their various 
cloud offerings?  How will I fit in lab sessions to test drive Smart Reporting? 
 Or experience hands-on Innovation Studio?  etc.
Ridiculous...

On Wed, Feb 8, 2017 at 8:43 AM, Dave Barber 
> wrote:
**
Engage in London last year was quite enjoyable, but the focus did seem to be a 
little chaotic.  Rucksack was good.  Tee shirt was too small.  Pen still works. 
 Was good to catch up with some old colleagues too that I hadn't seen in a few 
years.
But there did seem to be a lack of real in depth sessions on the new 
technology, actually seeing the innovation studio was high on my wish list, and 
that was totally denied.
Hope we do have another here in london again, but won't hold my breath.

On 7 February 2017 at 19:53, Paul J. Zagarella 
> wrote:
**
I spoke to my sales rep and confirmed that the 2017 Engage in Vegas is 
cancelled. The comments that I heard about Engage 2016 were in line with what I 
noticed at the conference as well. The fact that they pushed Innovation Studio 
and did not have any sessions on it or any workshops was crazy. They were 
really pushing Blade Logic and Control M but did very little with ITSM. The 
funny thing is that all the ITSM sessions and workshops were booked and the 
Blade Logic and Control M sessions were empty or half empty. They really need 
to focus on tech for these instead of sales and more people would come and 
maybe even buy stuff! When you go to CES or even something like Blizzcon, you 
see product and get to try stuff out. They should have scheduled labs with 
HRCase, Innovation Studio, etc, going the whole entire time. In general, they 
should have planned way more labs/training sessions  and encouraged developers 
to bring their apps to showcase. Also, moving it from the second week of 
September would really help as most schools are too busy with the start of the 
school year. Well…. we will see what happens at the new format but basically it 
will probably end up being more sales. ☹

Paul

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Tuesday, February 7, 2017 2:34 PM

To: arslist@ARSLIST.ORG
Subject: Re: BMC Engage

**
Yeah, given how well the last one was attended, there has to be some other 
reason.  I'm guessing it has something to do with sales goals.
Rick

On Feb 7, 2017 11:31, "Saji Philip" 
> wrote:
** I hear they are trying to revive the WWRUG (the founders) in a different 
format, if BMC does announce no more Engages.  BMC really blew it with this 
one..

And everything they are saying is 'we conducted surveys and listened to the 
public and decided that multiple geo-centric events is betier than a 4 day 
global conference.'  Really? Who did they talk to?  I say the new CEO did not 
want to fork over a million to subsidize and organize these events.  Probably 
gave the pink slip to the BMC event dept.
On Tue, Feb 7, 2017, 6:27 AM Joe D'Souza 
> wrote:
**
I haven’t been to an ENGAGE yet so can’t comment on it but yes the WWWRUG were 
definitely worth it for a lot of reasons if you could afford the cost and 
expense associated to making to one..

So where would these “exchanges” be held at?

Joe


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tales - 
Grupos
Sent: Tuesday, February 07, 2017 7:19 AM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Engage

**
This seems to be true as I found here: 

Re: BMC Engage

[Mike Gould]

Here's the response I received from our Federal account rep:

"Engage was not cancelled but modified to align with five geographical
metro areas for easier travel. Our event in DC will have a strong Federal
focus. From that perspective, it works to our customers' benefit due to
restrictions with travel and we can now offer Federal based sessions.
Please let us know if you have any questions."

Gotta love the spin on how Engage was not "cancelled".  How on earth does
BMC think a 1 day event is better.  How will I have time in one day to
attend sessions on enhancements coming to the next version of ARS/ITSM? Or
learn about other BMC products like Service Broker, Client Management or
their various cloud offerings?  How will I fit in lab sessions to test
drive Smart Reporting?  Or experience hands-on Innovation Studio?  etc.

Ridiculous...

On Wed, Feb 8, 2017 at 8:43 AM, Dave Barber  wrote:

> **
> Engage in London last year was quite enjoyable, but the focus did seem to
> be a little chaotic.  Rucksack was good.  Tee shirt was too small.  Pen
> still works.  Was good to catch up with some old colleagues too that I
> hadn't seen in a few years.
>
> But there did seem to be a lack of real in depth sessions on the new
> technology, actually seeing the innovation studio was high on my wish list,
> and that was totally denied.
>
> Hope we do have another here in london again, but won't hold my breath.
>
> On 7 February 2017 at 19:53, Paul J. Zagarella 
> wrote:
>
>> **
>>
>> I spoke to my sales rep and confirmed that the 2017 Engage in Vegas is
>> cancelled. The comments that I heard about Engage 2016 were in line with
>> what I noticed at the conference as well. The fact that they pushed
>> Innovation Studio and did not have any sessions on it or any workshops was
>> crazy. They were really pushing Blade Logic and Control M but did very
>> little with ITSM. The funny thing is that all the ITSM sessions and
>> workshops were booked and the Blade Logic and Control M sessions were empty
>> or half empty. They really need to focus on tech for these instead of sales
>> and more people would come and maybe even buy stuff! When you go to CES or
>> even something like Blizzcon, you see product and get to try stuff out.
>> They should have scheduled labs with HRCase, Innovation Studio, etc, going
>> the whole entire time. In general, they should have planned way more
>> labs/training sessions  and encouraged developers to bring their apps to
>> showcase. Also, moving it from the second week of September would really
>> help as most schools are too busy with the start of the school year. Well….
>> we will see what happens at the new format but basically it will probably
>> end up being more sales. L
>>
>>
>>
>> Paul
>>
>>
>>
>> *From:* Action Request System discussion list(ARSList) [mailto:
>> arslist@ARSLIST.ORG] *On Behalf Of *Rick Cook
>> *Sent:* Tuesday, February 7, 2017 2:34 PM
>>
>> *To:* arslist@ARSLIST.ORG
>> *Subject:* Re: BMC Engage
>>
>>
>>
>> **
>>
>> Yeah, given how well the last one was attended, there has to be some
>> other reason.  I'm guessing it has something to do with sales goals.
>>
>> Rick
>>
>>
>>
>> On Feb 7, 2017 11:31, "Saji Philip"  wrote:
>>
>> ** I hear they are trying to revive the WWRUG (the founders) in a
>> different format, if BMC does announce no more Engages.  BMC really blew it
>> with this one..
>>
>>
>>
>> And everything they are saying is 'we conducted surveys and listened to
>> the public and decided that multiple geo-centric events is betier than a 4
>> day global conference.'  Really? Who did they talk to?  I say the new CEO
>> did not want to fork over a million to subsidize and organize these
>> events.  Probably gave the pink slip to the BMC event dept.
>>
>> On Tue, Feb 7, 2017, 6:27 AM Joe D'Souza  wrote:
>>
>> **
>>
>> I haven’t been to an ENGAGE yet so can’t comment on it but yes the WWWRUG
>> were definitely worth it for a lot of reasons if you could afford the cost
>> and expense associated to making to one..
>>
>>
>>
>> So where would these “exchanges” be held at?
>>
>>
>>
>> Joe
>>
>>
>> --
>>
>> *From:* Action Request System discussion list(ARSList) [mailto:
>> arslist@ARSLIST.ORG] *On Behalf Of *Tales - Grupos
>> *Sent:* Tuesday, February 07, 2017 7:19 AM
>> *To:* arslist@ARSLIST.ORG
>> *Subject:* Re: BMC Engage
>>
>>
>>
>> **
>>
>> This seems to be true as I found here: 
>> *https://communities.bmc.com/thread/159503
>> *
>>
>> "...But essentially,  we are changing it up to a more flexible,
>> innovative and approachable format for our customers.  In 2017,  we'll be
>> hosting MORE locally based,  one day FREE events (think mini Engage) and
>> they will be called BMC Exchange. We already host BMC Exchanges outside
>> North America and have for many years.  They're widely successful!  We
>> understand and have 

Re: BMC Engage

[Dave Barber]

Engage in London last year was quite enjoyable, but the focus did seem to
be a little chaotic.  Rucksack was good.  Tee shirt was too small.  Pen
still works.  Was good to catch up with some old colleagues too that I
hadn't seen in a few years.

But there did seem to be a lack of real in depth sessions on the new
technology, actually seeing the innovation studio was high on my wish list,
and that was totally denied.

Hope we do have another here in london again, but won't hold my breath.

On 7 February 2017 at 19:53, Paul J. Zagarella  wrote:

> **
>
> I spoke to my sales rep and confirmed that the 2017 Engage in Vegas is
> cancelled. The comments that I heard about Engage 2016 were in line with
> what I noticed at the conference as well. The fact that they pushed
> Innovation Studio and did not have any sessions on it or any workshops was
> crazy. They were really pushing Blade Logic and Control M but did very
> little with ITSM. The funny thing is that all the ITSM sessions and
> workshops were booked and the Blade Logic and Control M sessions were empty
> or half empty. They really need to focus on tech for these instead of sales
> and more people would come and maybe even buy stuff! When you go to CES or
> even something like Blizzcon, you see product and get to try stuff out.
> They should have scheduled labs with HRCase, Innovation Studio, etc, going
> the whole entire time. In general, they should have planned way more
> labs/training sessions  and encouraged developers to bring their apps to
> showcase. Also, moving it from the second week of September would really
> help as most schools are too busy with the start of the school year. Well….
> we will see what happens at the new format but basically it will probably
> end up being more sales. L
>
>
>
> Paul
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Rick Cook
> *Sent:* Tuesday, February 7, 2017 2:34 PM
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: BMC Engage
>
>
>
> **
>
> Yeah, given how well the last one was attended, there has to be some other
> reason.  I'm guessing it has something to do with sales goals.
>
> Rick
>
>
>
> On Feb 7, 2017 11:31, "Saji Philip"  wrote:
>
> ** I hear they are trying to revive the WWRUG (the founders) in a
> different format, if BMC does announce no more Engages.  BMC really blew it
> with this one..
>
>
>
> And everything they are saying is 'we conducted surveys and listened to
> the public and decided that multiple geo-centric events is betier than a 4
> day global conference.'  Really? Who did they talk to?  I say the new CEO
> did not want to fork over a million to subsidize and organize these
> events.  Probably gave the pink slip to the BMC event dept.
>
> On Tue, Feb 7, 2017, 6:27 AM Joe D'Souza  wrote:
>
> **
>
> I haven’t been to an ENGAGE yet so can’t comment on it but yes the WWWRUG
> were definitely worth it for a lot of reasons if you could afford the cost
> and expense associated to making to one..
>
>
>
> So where would these “exchanges” be held at?
>
>
>
> Joe
>
>
> --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Tales - Grupos
> *Sent:* Tuesday, February 07, 2017 7:19 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: BMC Engage
>
>
>
> **
>
> This seems to be true as I found here: 
> *https://communities.bmc.com/thread/159503
> *
>
> "...But essentially,  we are changing it up to a more flexible, innovative
> and approachable format for our customers.  In 2017,  we'll be hosting MORE
> locally based,  one day FREE events (think mini Engage) and they will be
> called BMC Exchange. We already host BMC Exchanges outside North America
> and have for many years.  They're widely successful!  We understand and
> have heard from our customers that being away from the office for a week,
> the conference fee and the T expense to come to LV is a lot.  So more
> exciting information to in Jan and thank you for you patience as we work on
> the details/schedule..."
>
>
>
> 2017-02-07 9:34 GMT-02:00 BradRemedy :
>
> **
>
> I mean - even Sevicenow is having a conferencehttp://
> knowledge.servicenow.com/
>
>
>
>
>
>
>
> On Tue, Feb 7, 2017 at 1:33 PM BradRemedy  wrote:
>
> yeah I also heard the same thing. And just when I wanted to go to it this
> year. I really wish BMC would just stick to one thing. I also wish that
> WWWRUG would come back.
>
>
>
> There is no way that I will be able to get motivation to fly to a one day
> event. I managed to convince the business that the 4 day event in the
> states was fantastic and worth the money.
>
>
>
>
>
>
>
> On Mon, Feb 6, 2017 at 4:50 PM Saji Philip  wrote:
>
> ** I am hearing that BMC Engage for 2017 is not happening   _ARSlist:
> "Where the