Re: [EXTERNAL] Re: What's new in ARS 9.x?

2017-11-26 Thread Fawver, Dustin 
Mr. Adams,

Would you be so kind as to give us some hints or teasers about things that are 
coming very soon?  I'm hoping that they aren't limited to things that are in 
products that are outside of the base ARS package.  If you've seen some of my 
previous posts, you may remember that I was _REALLY_ looking forward to ARS 
getting the capability of showing "mobile-friendly" versions forms.  I read 
over AngularJS so that I could be that much better prepared for it.  From what 
I've been told, what had been billed as ARS 9.5 resulted in just Innovation 
Studio branching out as a separate product.

Please don't get me wrong.  Going from ARS 9.1 from ARS 7.1, I'm finding some 
really nice stuff that I can do now that I couldn't do as well (if at all) on 
7.1.  I just need to be able to give members of management a "wow!" feeling 
with ARS.  If I can do that, I can probably coax out some funding to procure 
more licenses.  :-)

Thanks!

Dustin Fawver
Sr. Help Desk Technician
Information Technology Services

P: 423-439-4648
itsh...@etsu.edu


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Adams, Peter
Sent: Sunday, November 26, 2017 9:05 PM
To: arslist@ARSLIST.ORG
Subject: [EXTERNAL] Re: What's new in ARS 9.x?


There’s a couple of places where BMC documents what’s new in Remedy 9  (both 
9.0 and 9.1)
1) Product documentation. This is the most detailed info. For Remedy AR System, 
please see a. 
https://linkprotect.cudasvc.com/url?a=https://docs.bmc.com/docs/display/ars91/9.1.00%20enhancements=E,1,CyP7w5HP2LWhB-ftkkZqc9Dg0qwSUdTuGeu3NA2ovpMvUIrIMpBz6makRgn8tyBtGaix7GKfcb4rHBtKUlYLcRfuMY04hADw1PHMysRSGh2oDDA3VC9kIg,,=1
b. 
https://linkprotect.cudasvc.com/url?a=https://docs.bmc.com/docs/display/ars91/9.1.02:%20Service%20Pack%202%23id-9.1.02:ServicePack2-Enhancements=E,1,-rT_F8M7TDA7UW4bp5Mnce58l2htlUOHKr9v_TVzJZ5b1EEo9ewmZnpHrthz5d61jJSa0NkESZKMql8YO6BMwSbM-HUtO8Nt9ASyMH5HFw,,=1
c. 
https://linkprotect.cudasvc.com/url?a=https://docs.bmc.com/docs/display/ars91/9.1.03:%20Service%20Pack%203%23id-9.1.03:ServicePack3-enhancements=E,1,k496xlAP8aAEcGDTpKRTGJRoSKT2FiWe_46qsp38qX8hF8GcWST9Bhyf2wZe9hnxuefuizS6zAoC-ebYCxMwJ9UKB0hvk7MLBxlagTTDfQI,=1
d. 
https://linkprotect.cudasvc.com/url?a=https://docs.bmc.com/docs/display/ars9000/9.0.00%20enhancements=E,1,q_e1SJq-52hiiTaIEFdb4E4u5O4FoWpGh-bW18qElKVfCsJMMR0YD_6huRGhWhUa9vJ8hN62ABKpyJnt320s1sClfZ3e5qc_Fmvi2bYdrMVZhDFvkWfpzF6p=1
2) 
https://linkprotect.cudasvc.com/url?a=https://www.bmc.com/it-solutions/remedy-upgrade.html=E,1,jSFTX8MPUY9n-1gYR33HYP6OtVLNpDCXGVcpFvk29rMeqY2QIck3JcemCSsUcDv0R_xrHkbscheX5lLV-RUJFtbCyUB6iG4MImpZFrpalPtKhyDgng,,=1
  (note: this covers both ITSM application and platform enhancements. The 
platform related ones are mostly in tab “Lower Total Cost of Ownership”
3) 
https://linkprotect.cudasvc.com/url?a=https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/2017/08/20/gaining-additional-capabilities-and-value-by-moving-from-remedy-81-to-91=E,1,_vMDaemNriOZDb6oII_8nUTlVFcWALkl5KcovuSf4LIY6nodvzsN6c7ug4mmgMG4TXeTY-NpQRKMPHVlqgreVw6q6_aet0Lo96uA_XdREx0,=1

If you need presentation material, I suggest that you work with your BMC Sales 
or partner representative.

BTW, lots of features in the Remedy platform introduced with Remedy 9, not just 
Smart Reporting. Just to give a few examples:
- 100% Java implementation of platform (which allows to do troubleshooting, 
tuning, etc. using standard Java tools)
- FTS performance and relevancy improvements
- REST API
- Deployment Application
- Archiving / Associations
- Remedy SSO
- Zero downtime upgrades
- New Rich-text Editor
- CMDB enhancements
- Centralized Configuration

And more is coming very soon …

Peter



On 11/21/17, 4:29 AM, "Action Request System discussion list(ARSList) on behalf 
of Toby Mitchell"  
wrote:

Check out Smart Reporting. Best thing I have seen in my 16 years as a 
Remedy developer.

Toby

Sent from my iPad

> On Nov 20, 2017, at 3:03 PM, Thomas Miskiewicz  wrote:
>
> Hello Listers,
>
> is there a document / presentation that describes what’s new in ARS 9 and 
9.1? I’m especially interested in the ARS part vs. ITSM/MyIT related features.
>
>
> Thanks
>
>
> Thomas
>
> 
___
> UNSUBSCRIBE or access ARSlist Archives at 
https://linkprotect.cudasvc.com/url?a=https://www.arslist.org=E,1,cA3azoxZ7QzlKhrND3_RuOKDMcR9wMXYrLZVDsrmLChqAfoGOBwPkmRd7wYhqdBamVZPhjkABp_Ze3ZyC2z3tyqJejxntjZU2McynQ,,=1
> "Where the Answers Are, and have been for 20 years"


___
UNSUBSCRIBE or access ARSlist Archives at

Re: [EXTERNAL] Re: What's new in ARS 9.x?

2017-11-26 Thread Hiremath, Raj 
Dustin, do you use CMDB?

Sent from my iPhone

> On Nov 27, 2017, at 8:50 AM, Fawver, Dustin  wrote:
> 
> Mr. Adams,
> 
> Would you be so kind as to give us some hints or teasers about things that 
> are coming very soon?  I'm hoping that they aren't limited to things that are 
> in products that are outside of the base ARS package.  If you've seen some of 
> my previous posts, you may remember that I was _REALLY_ looking forward to 
> ARS getting the capability of showing "mobile-friendly" versions forms.  I 
> read over AngularJS so that I could be that much better prepared for it.  
> From what I've been told, what had been billed as ARS 9.5 resulted in just 
> Innovation Studio branching out as a separate product.
> 
> Please don't get me wrong.  Going from ARS 9.1 from ARS 7.1, I'm finding some 
> really nice stuff that I can do now that I couldn't do as well (if at all) on 
> 7.1.  I just need to be able to give members of management a "wow!" feeling 
> with ARS.  If I can do that, I can probably coax out some funding to procure 
> more licenses.  :-)
> 
> Thanks!
> 
> Dustin Fawver
> Sr. Help Desk Technician
> Information Technology Services
> 
> P: 423-439-4648
> itsh...@etsu.edu
> 
> 
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Adams, Peter
> Sent: Sunday, November 26, 2017 9:05 PM
> To: arslist@ARSLIST.ORG
> Subject: [EXTERNAL] Re: What's new in ARS 9.x?
> 
> 
> There’s a couple of places where BMC documents what’s new in Remedy 9  (both 
> 9.0 and 9.1)
> 1) Product documentation. This is the most detailed info. For Remedy AR 
> System, please see a. 
> https://linkprotect.cudasvc.com/url?a=https://docs.bmc.com/docs/display/ars91/9.1.00%20enhancements=E,1,CyP7w5HP2LWhB-ftkkZqc9Dg0qwSUdTuGeu3NA2ovpMvUIrIMpBz6makRgn8tyBtGaix7GKfcb4rHBtKUlYLcRfuMY04hADw1PHMysRSGh2oDDA3VC9kIg,,=1
> b. 
> https://linkprotect.cudasvc.com/url?a=https://docs.bmc.com/docs/display/ars91/9.1.02:%20Service%20Pack%202%23id-9.1.02:ServicePack2-Enhancements=E,1,-rT_F8M7TDA7UW4bp5Mnce58l2htlUOHKr9v_TVzJZ5b1EEo9ewmZnpHrthz5d61jJSa0NkESZKMql8YO6BMwSbM-HUtO8Nt9ASyMH5HFw,,=1
> c. 
> https://linkprotect.cudasvc.com/url?a=https://docs.bmc.com/docs/display/ars91/9.1.03:%20Service%20Pack%203%23id-9.1.03:ServicePack3-enhancements=E,1,k496xlAP8aAEcGDTpKRTGJRoSKT2FiWe_46qsp38qX8hF8GcWST9Bhyf2wZe9hnxuefuizS6zAoC-ebYCxMwJ9UKB0hvk7MLBxlagTTDfQI,=1
> d. 
> https://linkprotect.cudasvc.com/url?a=https://docs.bmc.com/docs/display/ars9000/9.0.00%20enhancements=E,1,q_e1SJq-52hiiTaIEFdb4E4u5O4FoWpGh-bW18qElKVfCsJMMR0YD_6huRGhWhUa9vJ8hN62ABKpyJnt320s1sClfZ3e5qc_Fmvi2bYdrMVZhDFvkWfpzF6p=1
> 2) 
> https://linkprotect.cudasvc.com/url?a=https://www.bmc.com/it-solutions/remedy-upgrade.html=E,1,jSFTX8MPUY9n-1gYR33HYP6OtVLNpDCXGVcpFvk29rMeqY2QIck3JcemCSsUcDv0R_xrHkbscheX5lLV-RUJFtbCyUB6iG4MImpZFrpalPtKhyDgng,,=1
>   (note: this covers both ITSM application and platform enhancements. The 
> platform related ones are mostly in tab “Lower Total Cost of Ownership”
> 3) 
> https://linkprotect.cudasvc.com/url?a=https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/2017/08/20/gaining-additional-capabilities-and-value-by-moving-from-remedy-81-to-91=E,1,_vMDaemNriOZDb6oII_8nUTlVFcWALkl5KcovuSf4LIY6nodvzsN6c7ug4mmgMG4TXeTY-NpQRKMPHVlqgreVw6q6_aet0Lo96uA_XdREx0,=1
> 
> If you need presentation material, I suggest that you work with your BMC 
> Sales or partner representative.
> 
> BTW, lots of features in the Remedy platform introduced with Remedy 9, not 
> just Smart Reporting. Just to give a few examples:
> - 100% Java implementation of platform (which allows to do troubleshooting, 
> tuning, etc. using standard Java tools)
> - FTS performance and relevancy improvements
> - REST API
> - Deployment Application
> - Archiving / Associations
> - Remedy SSO
> - Zero downtime upgrades
> - New Rich-text Editor
> - CMDB enhancements
> - Centralized Configuration
> 
> And more is coming very soon …
> 
> Peter
> 
> 
> 
> On 11/21/17, 4:29 AM, "Action Request System discussion list(ARSList) on 
> behalf of Toby Mitchell"  toby.w.mitch...@gmail.com> wrote:
> 
>Check out Smart Reporting. Best thing I have seen in my 16 years as a 
> Remedy developer.
> 
>Toby
> 
>Sent from my iPad
> 
>> On Nov 20, 2017, at 3:03 PM, Thomas Miskiewicz  wrote:
>> 
>> Hello Listers,
>> 
>> is there a document / presentation that describes what’s new in ARS 9 and 
>> 9.1? I’m especially interested in the ARS part vs. ITSM/MyIT related 
>> features.
>> 
>> 
>> Thanks
>> 
>> 
>> Thomas
>> 
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at 
>> https://linkprotect.cudasvc.com/url?a=https://www.arslist.org=E,1,cA3azoxZ7QzlKhrND3_RuOKDMcR9wMXYrLZVDsrmLChqAfoGOBwPkmRd7wYhqdBamVZPhjkABp_Ze3ZyC2z3tyqJejxntjZU2McynQ,,=1
>> "Where the Answers

Re: [EXTERNAL] Re: [EXTERNAL] Re: What's new in ARS 9.x?

2017-11-26 Thread Fawver, Dustin 
No.  It's not available unless I have one of the ITSM packages.  I only have 
the base ARS system.

Dustin Fawver
Sr. Help Desk Technician
Information Technology Services

P: 423-439-4648
itsh...@etsu.edu



-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hiremath, Raj
Sent: Sunday, November 26, 2017 10:26 PM
To: arslist@ARSLIST.ORG
Subject: [EXTERNAL] Re: [EXTERNAL] Re: What's new in ARS 9.x?

Dustin, do you use CMDB?

Sent from my iPhone

> On Nov 27, 2017, at 8:50 AM, Fawver, Dustin  wrote:
>
> Mr. Adams,
>
> Would you be so kind as to give us some hints or teasers about things that 
> are coming very soon?  I'm hoping that they aren't limited to things that are 
> in products that are outside of the base ARS package.  If you've seen some of 
> my previous posts, you may remember that I was _REALLY_ looking forward to 
> ARS getting the capability of showing "mobile-friendly" versions forms.  I 
> read over AngularJS so that I could be that much better prepared for it.  
> From what I've been told, what had been billed as ARS 9.5 resulted in just 
> Innovation Studio branching out as a separate product.
>
> Please don't get me wrong.  Going from ARS 9.1 from ARS 7.1, I'm 
> finding some really nice stuff that I can do now that I couldn't do as 
> well (if at all) on 7.1.  I just need to be able to give members of 
> management a "wow!" feeling with ARS.  If I can do that, I can 
> probably coax out some funding to procure more licenses.  :-)
>
> Thanks!
>
> Dustin Fawver
> Sr. Help Desk Technician
> Information Technology Services
>
> P: 423-439-4648
> itsh...@etsu.edu
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Adams, Peter
> Sent: Sunday, November 26, 2017 9:05 PM
> To: arslist@ARSLIST.ORG
> Subject: [EXTERNAL] Re: What's new in ARS 9.x?
>
>
> There’s a couple of places where BMC documents what’s new in Remedy 9  
> (both 9.0 and 9.1)
> 1) Product documentation. This is the most detailed info. For Remedy 
> AR System, please see a. 
> https://linkprotect.cudasvc.com/url?a=https://docs.bmc.com/docs/displa
> y/ars91/9.1.00%20enhancements=E,1,CyP7w5HP2LWhB-ftkkZqc9Dg0qwSUdTuGe
> u3NA2ovpMvUIrIMpBz6makRgn8tyBtGaix7GKfcb4rHBtKUlYLcRfuMY04hADw1PHMysRS
> Gh2oDDA3VC9kIg,,=1 b. 
> https://linkprotect.cudasvc.com/url?a=https://docs.bmc.com/docs/displa
> y/ars91/9.1.02:%20Service%20Pack%202%23id-9.1.02:ServicePack2-Enhancem
> ents=E,1,-rT_F8M7TDA7UW4bp5Mnce58l2htlUOHKr9v_TVzJZ5b1EEo9ewmZnpHrth
> z5d61jJSa0NkESZKMql8YO6BMwSbM-HUtO8Nt9ASyMH5HFw,,=1
> c. 
> https://linkprotect.cudasvc.com/url?a=https://docs.bmc.com/docs/displa
> y/ars91/9.1.03:%20Service%20Pack%203%23id-9.1.03:ServicePack3-enhancem
> ents=E,1,k496xlAP8aAEcGDTpKRTGJRoSKT2FiWe_46qsp38qX8hF8GcWST9Bhyf2wZ
> e9hnxuefuizS6zAoC-ebYCxMwJ9UKB0hvk7MLBxlagTTDfQI,=1
> d. 
> https://linkprotect.cudasvc.com/url?a=https://docs.bmc.com/docs/displa
> y/ars9000/9.0.00%20enhancements=E,1,q_e1SJq-52hiiTaIEFdb4E4u5O4FoWpG
> h-bW18qElKVfCsJMMR0YD_6huRGhWhUa9vJ8hN62ABKpyJnt320s1sClfZ3e5qc_Fmvi2b
> YdrMVZhDFvkWfpzF6p=1
> 2) 
> https://linkprotect.cudasvc.com/url?a=https://www.bmc.com/it-solutions/remedy-upgrade.html=E,1,jSFTX8MPUY9n-1gYR33HYP6OtVLNpDCXGVcpFvk29rMeqY2QIck3JcemCSsUcDv0R_xrHkbscheX5lLV-RUJFtbCyUB6iG4MImpZFrpalPtKhyDgng,,=1
>   (note: this covers both ITSM application and platform enhancements. The 
> platform related ones are mostly in tab “Lower Total Cost of Ownership”
> 3) 
> https://linkprotect.cudasvc.com/url?a=https://communities.bmc.com/comm
> unity/bmcdn/bmc_it_service_support/blog/2017/08/20/gaining-additional-
> capabilities-and-value-by-moving-from-remedy-81-to-91=E,1,_vMDaemNri
> OZDb6oII_8nUTlVFcWALkl5KcovuSf4LIY6nodvzsN6c7ug4mmgMG4TXeTY-NpQRKMPHVl
> qgreVw6q6_aet0Lo96uA_XdREx0,=1
>
> If you need presentation material, I suggest that you work with your BMC 
> Sales or partner representative.
>
> BTW, lots of features in the Remedy platform introduced with Remedy 9, not 
> just Smart Reporting. Just to give a few examples:
> - 100% Java implementation of platform (which allows to do 
> troubleshooting, tuning, etc. using standard Java tools)
> - FTS performance and relevancy improvements
> - REST API
> - Deployment Application
> - Archiving / Associations
> - Remedy SSO
> - Zero downtime upgrades
> - New Rich-text Editor
> - CMDB enhancements
> - Centralized Configuration
>
> And more is coming very soon …
>
> Peter
>
>
>
> On 11/21/17, 4:29 AM, "Action Request System discussion list(ARSList) on 
> behalf of Toby Mitchell"  toby.w.mitch...@gmail.com> wrote:
>
>Check out Smart Reporting. Best thing I have seen in my 16 years as a 
> Remedy developer.
>
>Toby
>
>Sent from my iPad
>
>> On Nov 20, 2017, at 3:03 PM, Thomas Miskiewicz  wrote:
>>
>> Hello Listers,
>>
>> is there a document /