On 31.12.2009, at 0:29, John Sundberg wrote:
**
Just wondering -- is anybody heavily using MidTier 7.5 and the Mac?
Yes, we have a lot of MacOS clients to our Remedy HelpDesk.
It works fine only on FireFox or Chrome.. Safari after v.3 crashes when try to
open popups in Remedy...
If so
Hi Tommy
We have installed SRM v7.6 - there are alot of new features in the product
compared to the v2.0 release (such as smart questions and a handy SRD
wizard) - the actual install was a little tricky ... since we had to
upgrade our ARS and CMDB versions before doing the SRM install - but
Thanks for the heads up with the installation.
I am really getting tired of installer issues with this new version of
Remedy. So far I have had serious issues with the 7.5 p1 upgrade to CMDB
(didn't install all of the Product Catalog objects but said the install
was successful), AR 7.5 p3
List,
I am trying to remove the quick links Approval Central on the Home Page for
ITSM, ARS 7.5. For the life of me I cannot find where it is set to display
there. The Approval Central form does not have any entry points on the
properties of the form. I do not see any entry points in the views
Yeah, I know how you feel. In previous versions, if (when) there was a problem
with an installer, we could edit the script or so other relatively easy
workaround. But now, we don't have that ability, and the scripts don't give
reliable output on whether they ran successfully or not.
One thing
Does anyone know a way to set this for the server and not for user
preference?
On Wed, Dec 30, 2009 at 4:33 PM, DCI Remedy dci.rem...@gmail.com wrote:
** You can change the hover time in the AR System User preference form, Web
tab. Page 110 in the config guide. Its all in milliseconds, so
Kevin,
The entry point could be coming from and active link guide as well and I
believe this was the case for Approval Central.
Cheers
Raido
On Thu, Dec 31, 2009 at 2:34 PM, Kevin Begosh kbeg...@gmail.com wrote:
**
List,
I am trying to remove the quick links Approval Central on the Home
When I turned on AL logging I did not see a AL guide firing. I am looking
at the AL guides to see if I can find one that fits.
On Thu, Dec 31, 2009 at 10:57 AM, Raido Oja raido@gmail.com wrote:
** Kevin,
The entry point could be coming from and active link guide as well and I
believe
For the life of my I cannot find anything. I cannot see any AL guide that
fires from the home page
On Thu, Dec 31, 2009 at 11:22 AM, Kevin Begosh kbeg...@gmail.com wrote:
When I turned on AL logging I did not see a AL guide firing. I am looking
at the AL guides to see if I can find one that
You can update the users preferences in User Preferences form. (if you
using preference server.)
--
Jarl
2009/12/31 Kevin Begosh kbeg...@gmail.com:
** Does anyone know a way to set this for the server and not for user
preference?
On Wed, Dec 30, 2009 at 4:33 PM, DCI Remedy
Craig,
I hope this helps add some background (or maybe just some extra
academic thinking) on the topic.
I hate to, again, point out that acronyms suck. ( I really hate to
repeat myself. ) But GUID may not mean what you think it means.
Ref: http://en.wikipedia.org/wiki/Globally_Unique_Identifier
The culprit is the guide AP:Pending Approvals - Load View. Remove the entry
point from this guide and that will get rid of the link on Home Page. The
thing with entry points in guides is that it is not related to the Home Page
but the form itself.
Cheers
Raido
On Thu, Dec 31, 2009 at 4:30 PM,
Hi Kevin
Select the Application object in the admin tool and right-click to bring up
properties. Then look on the Access Points tab - this should list all the
AL Guides that have entry points.
HTH
David Sanders
Remedy Solution Architect
Enterprise Service Suite @ Work
I hope this isn't an obvious question, but when I push a real field (ie, the
data in the real field is 2033.00) into a character field on another form, the
character field shows: 2.033000E3. Is this normal?
Lisa Kemes
AR System Developer
Tyco Electronics
717-810-2408 tel
717-810-2124 fax
Sorry:
ARS 7.1 patch 7
Windows 2003
Oracle
Lisa
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa
Sent: Thursday, December 31, 2009 12:19 PM
To: arslist@ARSLIST.ORG
Subject: Real Field pushed to a
In the database I see the field as 2033.
Lisa
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa
Sent: Thursday, December 31, 2009 12:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: Real Field pushed to a
**
John...*Heavy* use of Mac and Mid-Tier - no, so far I'm the only one at my site.That said, the 7.5 (p3) mid-tier does officially support Safari on the Mac, and I can vouch for the fact that a 7.5 (p3) mid-tier on a Windows box does allow Safari/Mac users to use ITSM 7.01.x on a 7.01.p3 server.
We were not planning on using that. Is there a server setting for this?
On Thu, Dec 31, 2009 at 11:55 AM, Jarl Grøneng jarl.gron...@gmail.comwrote:
You can update the users preferences in User Preferences form. (if you
using preference server.)
--
Jarl
2009/12/31 Kevin Begosh
I am on the developer tool 7.5 that does not work.
On Thu, Dec 31, 2009 at 12:11 PM, David Sanders
david.sand...@westoverconsulting.co.uk wrote:
**
Hi Kevin
Select the Application object in the admin tool and right-click to bring up
properties. Then look on the Access Points tab – this
Hi Carey,
Yes, I was aware the guarantee is not really guaranteed and have seen the
odds prediction and already reviewed some of the information you provided below.
I also agree it's not critical that it matches but I also wanted to investigate
the opportunity to maintain consistency. I'd
Hi Kevin
Here's the equivalent in Developer Studio. Open up Applications under the
All Objects link (not the separate Applications link), then double-click the
Application - it contains a section for Access Points as shown in the
attached image.
HTH
David Sanders
Remedy Solution
got it, thanks. Sorry I am still getting used to the new developer tool.
Thanks everyone have a happy new year.
On Thu, Dec 31, 2009 at 1:34 PM, David Sanders
david.sand...@westoverconsulting.co.uk wrote:
**
Hi Kevin
Here’s the equivalent in Developer Studio. Open up Applications under
Doug/all,
(Here is my 5 minutes of actual usage)
Thanks for the info.
I got a 7.5 MT Patch 3 setup - tried it this morning.
Yes the form opens (with Safari) -- here are some little issues
- Have to click on a word in a table -- not anywhere on the row in a
table (no big deal)
- dialogs
For some of you it is already 2010,
spectacular fireworks shown on our news from
the Asia Pacific region.
Have a safe and prosperous new year,
and hope to see everyone at..
WWRUG10 - Sharing Tools, Technology and Training.
Currently expected to occur October 18-22, 2010 in Las Vegas.
**
Not only New Years Eve but tonight is a Blue moon as well with some regions of
the world seeing a partial lunar eclipse.
Happy New Years
Dave
-
dave.shell...@tycoelectronics.com
(Wireless)
From: Action Request System discussion
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