Re: Strange Port issue after P to V
Danny thanks your suggestion on the ISAPI Tomcat connector. I can now get to our login page http://mydnsname/shared/login.jsp. Now though, once I login I get the error below again. If I gain specify the port I get right into the remedy home page. Still at a loss on this one... The page cannot be found The page you are looking for might have been removed, had its name changed, or is temporarily unavailable. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Message options
What is difference between the message type Note and the message type Prompt. I haven't been able to locate useful info in the docs.. I'm popping up a message via active link and am debating whether to do it via the message action or JavaScript. Thanks, Marcelo ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Message options
Marcelo, Did you set the Definition Change Check Interval to 0 and have the Perform Check selected? This is from the Mid Tier configuration web page. Thank you, --- John J. Reiser Building 760-J202 Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MST Moorestown Region The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Martinez, Marcelo A Sent: Thursday, February 26, 2015 11:53 AM To: arslist@ARSLIST.ORG Subject: EXTERNAL: Re: Message options ** Thank you - maybe that's why I could find info on the PROMPT option. I'm having a tough time testing my options. There seems to be a lag between when I modify workflow and when the workflow actually behaves differently. This is after I clear MT cache AND even after restarting Tomcat. This is an RoD environment (not sure it plays a part). Not sure what is causing the lag Thanks again Marcelo From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J Sent: Thursday, February 26, 2015 10:28 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Message options ** Marcelo, PROMPT uses the Prompt bar in the Remedy WUT. It is not supposed to work in Mid Tier. Note just displays a message and the workflow completes with no error handling. Thank you, --- John J. Reiser Building 760-J202 Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MST Moorestown Region The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Martinez, Marcelo A Sent: Thursday, February 26, 2015 11:19 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: EXTERNAL: Message options ** What is difference between the message type Note and the message type Prompt. I haven't been able to locate useful info in the docs.. I'm popping up a message via active link and am debating whether to do it via the message action or JavaScript. Thanks, Marcelo _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Can't get to the arslist
Hi, I try to go to this URL http://listserv.rbugs.com/ and I get site unavailable. Regards, == Julia James ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Message options
Marcelo, PROMPT uses the Prompt bar in the Remedy WUT. It is not supposed to work in Mid Tier. Note just displays a message and the workflow completes with no error handling. Thank you, --- John J. Reiser Building 760-J202 Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MST Moorestown Region The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Martinez, Marcelo A Sent: Thursday, February 26, 2015 11:19 AM To: arslist@ARSLIST.ORG Subject: EXTERNAL: Message options ** What is difference between the message type Note and the message type Prompt. I haven't been able to locate useful info in the docs.. I'm popping up a message via active link and am debating whether to do it via the message action or JavaScript. Thanks, Marcelo _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Message options
Thank you - maybe that's why I could find info on the PROMPT option. I'm having a tough time testing my options. There seems to be a lag between when I modify workflow and when the workflow actually behaves differently. This is after I clear MT cache AND even after restarting Tomcat. This is an RoD environment (not sure it plays a part). Not sure what is causing the lag Thanks again Marcelo From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J Sent: Thursday, February 26, 2015 10:28 AM To: arslist@ARSLIST.ORG Subject: Re: Message options ** Marcelo, PROMPT uses the Prompt bar in the Remedy WUT. It is not supposed to work in Mid Tier. Note just displays a message and the workflow completes with no error handling. Thank you, --- John J. Reiser Building 760-J202 Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MST Moorestown Region The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Martinez, Marcelo A Sent: Thursday, February 26, 2015 11:19 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: EXTERNAL: Message options ** What is difference between the message type Note and the message type Prompt. I haven't been able to locate useful info in the docs.. I'm popping up a message via active link and am debating whether to do it via the message action or JavaScript. Thanks, Marcelo _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: OT: RE:Any interest in a San Diego RUG meeting?
You can always see if the SNOW HQ in San Diego has any space available :) On Thu, Feb 26, 2015 at 9:14 AM, Jeff Lockemy jlock...@gmail.com wrote: ** Good Morning, I received interest from someone that can coordinate and get a meeting scheduled. If you are in San Diego have meeting space at your facility that you might be able to host the meeting, please email me off the list. Also, please visit the SDRUG website or LinkedIn group (below) to sign up as a member of the group to receive upcoming meeting information. http://www.sdrug.org https://www.linkedin.com/groups/San-Diego-Remedy-User-Group-162398 Best regards, Jeff *From:* Jeff Lockemy [mailto:jlock...@gmail.com] *Sent:* Tuesday, February 24, 2015 8:15 AM *To:* 'arslist@ARSLIST.ORG' *Subject:* RE: Any interest in a San Diego RUG meeting? Good Morning, If anyone is interested in taking the lead and coordinating a SDRUG meeting, I will gladly share all of the information that I have from the past meetings. It wasn’t hard, it just took a little bit of time and coordination. Cheers, Jeff *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Rick Westbrock *Sent:* Monday, February 23, 2015 2:16 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Any interest in a San Diego RUG meeting? ** Thanks Lee. I neglected to ask in my initial query what people might want to see on the agenda other than general networking with other local Remedy developers or administrators. I know in the past we used to have a vendor presentation and the open it up for general discussion. I also know there are quite a few locals who don’t post here much but might be reading so if anyone wants to respond directly to me off-list that is fine, too. Anyone within easy travel distance is welcome, it’s not intended to be exclusive to San Diegans. -Rick *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Lee Cullom *Sent:* Monday, February 23, 2015 5:47 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Any interest in a San Diego RUG meeting? ** If you need a sponsor, let us know. We have a new customer in the area that might be able to present if you’re in need. Sincerely, Lee *Lee Cullom | President | Northcraft Analytics* *IT Metrics Specialist | Business Intelligence Applications for IT* *Direct - 678-438-7244 678-438-7244 | * *http://www.northcraftanalytics.com* http://www.northcraftanalytics.com/ *Main - (678) 664-ITSM* [image: Description: Description: http://t0.gstatic.com/images?q=tbn:ANd9GcSo4qhIq-bDh4Z1UzKXet0tiAZqqejjd1BT8lVOHdrzZQwqeZun] http://www.linkedin.com/in/leecullom[image: Description: Description: http://t0.gstatic.com/images?q=tbn:ANd9GcSWE5AoudybparNXkh21Br8ZWGNBqdra5ylZ63igCoZ36o5b5iFEA] http://twitter.com/#!/NorthcraftIT What is Northcraft Analytics? Find out in 87 Seconds. http://www.youtube.com/watch?v=SRNyPNK_HJc THE CONTENTS OF THIS EMAIL, INCLUDING THE CONTENTS OF ANY ATTACHMENTS HERETO, CONSTITUTES “CONFIDENTIAL INFORMATION” AND IS SUBJECT TO A CONFIDENTIALITY AND NON-DISCLOSURE AGREEMENT BETWEEN THE RECIPIENT AND NORTHCRAFT ANALYTICS LLC (If such an agreement is in place). *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller *Sent:* Friday, February 20, 2015 5:49 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Any interest in a San Diego RUG meeting? ** Yup, I am interested. Jason On Fri, Feb 20, 2015 at 8:24 AM, Rick Westbrock rwestbr...@24hourfit.com wrote: ** It has been many years since I met other local Remedy developers (besides Jason Miller), is there any interest out there in an SDRUG meeting? I will have to check into whether I can use one of our meeting rooms to host at our Carlsbad office or not; since I don’t know anyone else is welcome to volunteer to host. If there is enough interest maybe we can get back to quarterly (or maybe semiannual) meetings to keep in touch. Cheers, Rick *_* *Rick Westbrock*AppOps Engineer | IT Department 24 Hour Fitness USA, Inc. [image: email_sig] _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- *Tauf Chowdhury* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
OT: RE:Any interest in a San Diego RUG meeting?
Good Morning, I received interest from someone that can coordinate and get a meeting scheduled. If you are in San Diego have meeting space at your facility that you might be able to host the meeting, please email me off the list. Also, please visit the SDRUG website or LinkedIn group (below) to sign up as a member of the group to receive upcoming meeting information. http://www.sdrug.org https://www.linkedin.com/groups/San-Diego-Remedy-User-Group-162398 Best regards, Jeff From: Jeff Lockemy [mailto:jlock...@gmail.com] Sent: Tuesday, February 24, 2015 8:15 AM To: 'arslist@ARSLIST.ORG' Subject: RE: Any interest in a San Diego RUG meeting? Good Morning, If anyone is interested in taking the lead and coordinating a SDRUG meeting, I will gladly share all of the information that I have from the past meetings. It wasn’t hard, it just took a little bit of time and coordination. Cheers, Jeff From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Westbrock Sent: Monday, February 23, 2015 2:16 PM To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG Subject: Re: Any interest in a San Diego RUG meeting? ** Thanks Lee. I neglected to ask in my initial query what people might want to see on the agenda other than general networking with other local Remedy developers or administrators. I know in the past we used to have a vendor presentation and the open it up for general discussion. I also know there are quite a few locals who don’t post here much but might be reading so if anyone wants to respond directly to me off-list that is fine, too. Anyone within easy travel distance is welcome, it’s not intended to be exclusive to San Diegans. -Rick From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Lee Cullom Sent: Monday, February 23, 2015 5:47 AM To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG Subject: Re: Any interest in a San Diego RUG meeting? ** If you need a sponsor, let us know. We have a new customer in the area that might be able to present if you’re in need. Sincerely, Lee Lee Cullom | President | Northcraft Analytics IT Metrics Specialist | Business Intelligence Applications for IT Direct - 678-438-7244 | http://www.northcraftanalytics.com/ http://www.northcraftanalytics.com Main - (678) 664-ITSM http://www.linkedin.com/in/leecullom http://twitter.com/#!/NorthcraftIT What is Northcraft Analytics? http://www.youtube.com/watch?v=SRNyPNK_HJc Find out in 87 Seconds. THE CONTENTS OF THIS EMAIL, INCLUDING THE CONTENTS OF ANY ATTACHMENTS HERETO, CONSTITUTES “CONFIDENTIAL INFORMATION” AND IS SUBJECT TO A CONFIDENTIALITY AND NON-DISCLOSURE AGREEMENT BETWEEN THE RECIPIENT AND NORTHCRAFT ANALYTICS LLC (If such an agreement is in place). From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Friday, February 20, 2015 5:49 PM To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG Subject: Re: Any interest in a San Diego RUG meeting? ** Yup, I am interested. Jason On Fri, Feb 20, 2015 at 8:24 AM, Rick Westbrock rwestbr...@24hourfit.com mailto:rwestbr...@24hourfit.com wrote: ** It has been many years since I met other local Remedy developers (besides Jason Miller), is there any interest out there in an SDRUG meeting? I will have to check into whether I can use one of our meeting rooms to host at our Carlsbad office or not; since I don’t know anyone else is welcome to volunteer to host. If there is enough interest maybe we can get back to quarterly (or maybe semiannual) meetings to keep in touch. Cheers, Rick _ Rick Westbrock AppOps Engineer | IT Department 24 Hour Fitness USA, Inc. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: OT: RE:Any interest in a San Diego RUG meeting?
I think they might actually be eager to so they could beg, borrow steal some more ideas :-) Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Thursday, February 26, 2015 9:17 AM To: arslist@ARSLIST.ORG Subject: Re: OT: RE:Any interest in a San Diego RUG meeting? ** You can always see if the SNOW HQ in San Diego has any space available :) On Thu, Feb 26, 2015 at 9:14 AM, Jeff Lockemy jlock...@gmail.com wrote: ** Good Morning, I received interest from someone that can coordinate and get a meeting scheduled. If you are in San Diego have meeting space at your facility that you might be able to host the meeting, please email me off the list. Also, please visit the SDRUG website or LinkedIn group (below) to sign up as a member of the group to receive upcoming meeting information. http://www.sdrug.org https://www.linkedin.com/groups/San-Diego-Remedy-User-Group-162398 Best regards, Jeff From: Jeff Lockemy [mailto:jlock...@gmail.com] Sent: Tuesday, February 24, 2015 8:15 AM To: 'arslist@ARSLIST.ORG' Subject: RE: Any interest in a San Diego RUG meeting? Good Morning, If anyone is interested in taking the lead and coordinating a SDRUG meeting, I will gladly share all of the information that I have from the past meetings. It wasn't hard, it just took a little bit of time and coordination. Cheers, Jeff From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Westbrock Sent: Monday, February 23, 2015 2:16 PM To: arslist@ARSLIST.ORG Subject: Re: Any interest in a San Diego RUG meeting? ** Thanks Lee. I neglected to ask in my initial query what people might want to see on the agenda other than general networking with other local Remedy developers or administrators. I know in the past we used to have a vendor presentation and the open it up for general discussion. I also know there are quite a few locals who don't post here much but might be reading so if anyone wants to respond directly to me off-list that is fine, too. Anyone within easy travel distance is welcome, it's not intended to be exclusive to San Diegans. -Rick From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Lee Cullom Sent: Monday, February 23, 2015 5:47 AM To: arslist@ARSLIST.ORG Subject: Re: Any interest in a San Diego RUG meeting? ** If you need a sponsor, let us know. We have a new customer in the area that might be able to present if you're in need. Sincerely, Lee Lee Cullom | President | Northcraft Analytics IT Metrics Specialist | Business Intelligence Applications for IT Direct - 678-438-7244 | http://www.northcraftanalytics.com/ http://www.northcraftanalytics.com Main - (678) 664-ITSM http://www.linkedin.com/in/leecullom Description: Description: http://t0.gstatic.com/images?q=tbn:ANd9GcSo4qhIq-bDh4Z1UzKXet0tiAZqqejjd1BT8 lVOHdrzZQwqeZun http://twitter.com/#!/NorthcraftIT Description: Description: http://t0.gstatic.com/images?q=tbn:ANd9GcSWE5AoudybparNXkh21Br8ZWGNBqdra5ylZ 63igCoZ36o5b5iFEA What is Northcraft Analytics? http://www.youtube.com/watch?v=SRNyPNK_HJc Find out in 87 Seconds. THE CONTENTS OF THIS EMAIL, INCLUDING THE CONTENTS OF ANY ATTACHMENTS HERETO, CONSTITUTES CONFIDENTIAL INFORMATION AND IS SUBJECT TO A CONFIDENTIALITY AND NON-DISCLOSURE AGREEMENT BETWEEN THE RECIPIENT AND NORTHCRAFT ANALYTICS LLC (If such an agreement is in place). From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Friday, February 20, 2015 5:49 PM To: arslist@ARSLIST.ORG Subject: Re: Any interest in a San Diego RUG meeting? ** Yup, I am interested. Jason On Fri, Feb 20, 2015 at 8:24 AM, Rick Westbrock rwestbr...@24hourfit.com wrote: ** It has been many years since I met other local Remedy developers (besides Jason Miller), is there any interest out there in an SDRUG meeting? I will have to check into whether I can use one of our meeting rooms to host at our Carlsbad office or not; since I don't know anyone else is welcome to volunteer to host. If there is enough interest maybe we can get back to quarterly (or maybe semiannual) meetings to keep in touch. Cheers, Rick _ Rick Westbrock AppOps Engineer | IT Department 24 Hour Fitness USA, Inc. email_sig _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- Tauf Chowdhury _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist
Re: Message options
My settings: Definition Change Check Interval (Seconds): 360 **Perform check: checked **Synchronized Definition Change Check: not checked Update Flashboard Definition Interval (Seconds): 0 Resource Check Interval (Seconds):360 Enable Cache Persistence: not checked I will set the Definition Change Check Interval to zero Thank you John From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J Sent: Thursday, February 26, 2015 11:10 AM To: arslist@ARSLIST.ORG Subject: Re: Message options ** Marcelo, Did you set the Definition Change Check Interval to 0 and have the Perform Check selected? This is from the Mid Tier configuration web page. Thank you, --- John J. Reiser Building 760-J202 Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MST Moorestown Region The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Martinez, Marcelo A Sent: Thursday, February 26, 2015 11:53 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: EXTERNAL: Re: Message options ** Thank you - maybe that's why I could find info on the PROMPT option. I'm having a tough time testing my options. There seems to be a lag between when I modify workflow and when the workflow actually behaves differently. This is after I clear MT cache AND even after restarting Tomcat. This is an RoD environment (not sure it plays a part). Not sure what is causing the lag Thanks again Marcelo From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J Sent: Thursday, February 26, 2015 10:28 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Message options ** Marcelo, PROMPT uses the Prompt bar in the Remedy WUT. It is not supposed to work in Mid Tier. Note just displays a message and the workflow completes with no error handling. Thank you, --- John J. Reiser Building 760-J202 Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MST Moorestown Region The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Martinez, Marcelo A Sent: Thursday, February 26, 2015 11:19 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: EXTERNAL: Message options ** What is difference between the message type Note and the message type Prompt. I haven't been able to locate useful info in the docs.. I'm popping up a message via active link and am debating whether to do it via the message action or JavaScript. Thanks, Marcelo _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Release Notes for ITSM 7.6.04 SP 1 and SP2
Does anyone have the Release Notes for ITSM 7.6.04 SP 1 and SP2? The link on docs.bmc.com get an error The page cannot be found I have the Release Notes for SP4 and SP5 which I thought would be cumulative but it doesn't appear so. Thanks Kevin [Partner Logo-EmailSig]http://www.partneritsm.com/ Kevin Shaffer, Senior Partner Partner IT, Inc. (O) 888-380-8899 (C) 316-208-5341 (F) 708-887-1704 [ZA104088553]https://twitter.com/partnerITSM [ZA104088555] http://www.linkedin.com/company/partner-it-inc- [ZA104088556] https://www.youtube.com/user/partnerITSM ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Can't get to the arslist
Huh, arslist.org is giving me connection resets also. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Julia James Sent: Thursday, February 26, 2015 8:33 AM To: arslist@ARSLIST.ORG Subject: Can't get to the arslist ** Hi, I try to go to this URL http://listserv.rbugs.com/ and I get site unavailable. Regards, == Julia James _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Can't get to the arslist
I'm on the east coast and a colleague on the west coast asked me to try the link because he couldn't get in. That ruled out an ISP problem and is why I posted the message. Regards, == Julia James From: Rick Westbrock rwestbr...@24hourfit.com To: arslist@ARSLIST.ORG Date: 02/26/2015 01:05 PM Subject:Re: Can't get to the arslist Sent by:Action Request System discussion list(ARSList) arslist@ARSLIST.ORG ** Huh, arslist.org is giving me connection resets also. From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG] On Behalf Of Julia James Sent: Thursday, February 26, 2015 8:33 AM To: arslist@ARSLIST.ORG Subject: Can't get to the arslist ** Hi, I try to go to this URL http://listserv.rbugs.com/ and I get site unavailable. Regards, == Julia James _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Can't get to the arslist
fixed From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Westbrock Sent: February 26, 2015 1:53 PM To: arslist@ARSLIST.ORG Subject: Re: Can't get to the arslist ** Huh, arslist.org is giving me connection resets also. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Julia James Sent: Thursday, February 26, 2015 8:33 AM To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG Subject: Can't get to the arslist ** Hi, I try to go to this URL http://listserv.rbugs.com/ http://listserv.rbugs.com/ and I get site unavailable. Regards, == Julia James _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy Upgrade - Suggestions required.
Hi Karthick We are nearing the completion of our ITSM upgrade and plan to go live in the next month after final testing and data migration has been completed. Our upgrade was from ITSM 7.5 to the latest version. We had to make the same decision you are facing now and went with the option to do a clean ITSM 8.1 install with SRM 8.1 (latest patches / SP) and then redevelop any customization we had done. It was a bit of work however we took the opportunity to review our customization and see if they were not accommodated for in the new ITSM version or if we could do the customization in a better way. So basically we did a code review. I didn't want to do a in place upgrade as I didn't want to bring across any buggy customization's or any other bugs to the new version. If you can, do a clean install and then review your customization's. Then as the other guys said, use DDM or rrrchive to migrate your data across. Good Luck. Cheers Brad On Mon, Feb 23, 2015 at 9:38 AM, Rod Harris r...@smapps.com.au wrote: ** Hi Karthick, I agree with Rick in advocating standing up a new environment and moving your data to it. There are many advantages to doing thing this way and I probably don't have to list them all here. Stand up a new environment, on a new database, install ARS, ITSM to each server in the group, get it patched to the right versions, apply the customization you need to preserve via overlays (some may be covered in the new version), then use rrr|Chive or similar to move the data to the new environment.Perhaps use this as an opportunity to archive old unnecessary data at the same time (eg old notification logs). Using this approach you will be able to test your new system in full prior to the big cutover weekend. On a big system it can take time to synchronize the data but rrr|Chive's synctotarget feature can be used to minimize any duplication of effort and this can all be done up front. There are (at least) a couple of gotchas to be aware of if you do stand up a new server and move your data to it. 1. Some forms have had unique indexes added to the Instance ID field. They probably should have been there all along but if you have somehow allowed duplicate instance IDs to creep in (via copy to new) then you will need to clear this field and generate new IDs for the dupes when moving data to the new system. 2. Doing an in-place upgrade to a system populated with data can take a very long time and can timeout before completion. I presume the upgrades can sometime do data conversions and this is the reason. I think in one instance it tries to push fields to every row in a table in one transaction and that kept repeating, timing out or reaching the filter limit before rolling back. Best advice is to try and avoid doing an in-place upgrade to systems with lots of data. Clear the data out of impacted tables, do the upgrade and then replace the data. That's why it is best to do the patch upgrades prior to moving data to new system. 3. Some of the same out of the box foundation data has different request IDs between versions of ITSM. If you try and merge the foundation data between 2 different releases of ITSM you can end up with duplicate permission groups or similar. identify the real key and delete the dupes on migration. I'm sure there are some other gotchas and as Rick says when you start combining changes to the data as you migrate things can get a little messy but I think you may be surprised how easy it actually is to move the data from one version of remedy to a new one. Rod Harris PS BMC advocates using DDM Delta Data Migrator which does a similar job to rrr|Chive On Saturday, 21 February 2015, Rick Westbrock rwestbr...@24hourfit.com wrote: ** Good point, it should be easier to get AR working properly then ITSM before worrying about getting your old data into the mix. I have the fun of building a new product catalog as part of the upgrade as well as changing from multi-tenant to single-tenant so it’s going to be a fun ride over here. -Rick *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Rick Cook *Sent:* Friday, February 20, 2015 8:36 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Remedy Upgrade - Suggestions required. ** Yup. We are doing the same upgrade, and are doing it via the build and migrate plan, not an upgrade in place. There are some bugs in the 8.1.02 installers, too, as I am finding. All the more reason to do it in a simpler environment. Rick Cook On Fri, Feb 20, 2015 at 8:29 AM, Rick Westbrock rwestbr...@24hourfit.com wrote: ** Karthick- I know that others share my opinion that when you are jumping ahead multiple big versions like this it is probably better to stand up a fresh 8.1.02 environment and migrate relevant data from the old system to the new. That is my plan when I get a chance to work on upgrading our 7.1 environment to
Re: ADV: Meta-Archive Product Announcement: ITSM Archiving
JS – It is true, but there are a heck of a lot of queries to fix. In fact, there are some queries that just can’t ever be efficient (if they are analytical in nature). There are some additional query technologies that can be used if this is the case - ☺ Lee Cullom | Northcraft Analytics IT Metrics Specialist | Business Intelligence Applications for IT Direct - 678-438-7244 | http://www.northcraftanalytics.comhttp://www.northcraftanalytics.com/ Main - (678) 664-ITSM [Description: Description: http://t0.gstatic.com/images?q=tbn:ANd9GcSo4qhIq-bDh4Z1UzKXet0tiAZqqejjd1BT8lVOHdrzZQwqeZun]http://www.linkedin.com/in/leecullom[Description: Description: http://t0.gstatic.com/images?q=tbn:ANd9GcSWE5AoudybparNXkh21Br8ZWGNBqdra5ylZ63igCoZ36o5b5iFEA]http://twitter.com/#!/NorthcraftIT What is Northcraft Analytics? Find out in 87 Seconds. http://www.youtube.com/watch?v=SRNyPNK_HJc THE CONTENTS OF THIS EMAIL, INCLUDING THE CONTENTS OF ANY ATTACHMENTS HERETO, CONSTITUTES “CONFIDENTIAL INFORMATION” AND IS SUBJECT TO A CONFIDENTIALITY AND NON-DISCLOSURE AGREEMENT BETWEEN THE RECIPIENT AND NORTHCRAFT ANALYTICS LLC (If such an agreement is in place). From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg Sent: Tuesday, February 24, 2015 5:21 PM To: arslist@ARSLIST.ORG Subject: Re: ADV: Meta-Archive Product Announcement: ITSM Archiving ** Actually — I am wondering … do people agree with this fundamental assumption that the more records the worse the performance? To me — that is only for “inefficient queries” and — for the most part - even if you archive — you will still have a slow system. Do people agree with that??? And if so — isn’t the right solution - to “fix the queries”. I know this — archiving roughly doubles” the reporting headaches, workflow headaches, maintenance headaches. -John On Tue, Feb 24, 2015 at 3:39 PM, Ben Chernys ben.cher...@softwaretoolhouse.commailto:ben.cher...@softwaretoolhouse.com wrote: ** Hi Folks, As enterprises have been using ITSM for some time now, they have accumulated Incidents, Changes, and other “root requests” that are closed, old, and can be archived. These data have slowed down searches and the ITSM application responses. Moving these data into Archive tables speeds up database search and retrieval from the high-use, active ITSM tables. ITSM Challenges BMC Remedy OOTB Archiving handles each table independently. In fact, an ITSM Incident comprises many records in many forms — a tree of dependent records. Further, if an Incident is associated with a Change that is not archive ready, then that Incident too, must not be archived. [Meta-Archive for an ITSM Incident] Introducing Meta-Archive Your Benefits Software Tool House's Meta-Archive solves all ITSM Archiving challenges and implements your archiving rules. We make it easy! Handle customers and classes of tickets differently, add your customized forms easily — all in a simple spreadsheet. Archive forms are automatically generated. Associations are checked and reported. Meta-Archive delivers • All associations are checked before a record is archived. • The entire tree of records is archived before any deletions are done. • Different archival ages can be set for different customers or classes of tickets. • Different ages for associations can be set. • It is easy to add any customized tables to the tree. • It is easy to change or add archival targets: Archival forms, different servers, SQL databases, the file system. • We get you going in a few hours with no server changes, no development project, no headaches. More Information Meta-Archive Homehttp://softwaretoolhouse.com/product/SthArch/ Meta-Archive Overview Leaflet http://softwaretoolhouse.com/product/SthArch/Meta-Archive-Overview-Leaflet.pdf Management Overviewhttp://softwaretoolhouse.com/product/SthArch/Meta-Archive-MgmtOview.wmv – Windows Movie (10 min.) Meta-Archive Fact Sheethttp://softwaretoolhouse.com/product/SthArch/Meta-Archive-Fact-Sheet.pdf ITSM Archiving White Paperhttp://softwaretoolhouse.com/product/SthArch/Meta-Archive-White-Paper.pdf • automating the data archiving process using purpose-built archive systems make production systems run better • searches are quicker and use less resources resulting in faster ITSM application responses • increased support personnel performance and satisfaction • production performance is • unaffected by information growth If you are interested in a presentation or a trial, please contact us at sa...@softwaretoolhouse.commailto:sa...@softwaretoolhouse.com Cheers, Ben Chernys Senior Software Architect [Description: logoSthInc-sm] Canada / Deutschland Mobile: +49 171 380 2329tel:%2B49%20171%20380%202329GMT + 1 + [ DST ] Email:
