ITSM upgrade from 7.0.03 Patch 009 to 8.1.02

2016-01-12 Thread Debasish Hazarika
Hello Everyone, Please let me know if anyone has any inputs on the following: An upgrade to ITSM 8.1.02 creates a new form AST:Attriubtes and migrates all asset life cycle attributes from Base Element to AST:Attributes, which involves - Transferring data from Base Element - Rebuilding the

How to migrate any Service Now project to Remedy?

2016-01-12 Thread Abhishek Anand
Hi Team, We are having the requirement for migration of the Service Now project to Remedy. Anyone having any high level view on the same. Early response will be highly appreciated. Cheers, Abhi. ___

Re: How to migrate any Service Now project to Remedy?

2016-01-12 Thread Roger Justice
Migration is not possible. Conversion is. User to People, Location to site these can be exported and imported. Moving Transactional records, IM/PM/CM would be very difficult. -Original Message- From: Abhishek Anand To: arslist Sent:

Re: How to migrate any Service Now project to Remedy?

2016-01-12 Thread Stan Feinstein
Abhi, Is your client using Service Now's project management functionality? If so, please call me at 310-230-1722. Project Remedies' ActionProgram Manager Plus is Remedy-based and better / richer than Service Now's capabilities in this area. Stan w. 310-230-1722. c. 310-428-5748.

Re: How to migrate any Service Now project to Remedy?

2016-01-12 Thread Abhi$hek
Yes SNOW is on premise and migration will be from SNOW to Remedy ITSM Cheers, Abhi On 12 Jan 2016 22:57, "Joe D'Souza" wrote: > Is SNOW on premise? > > Cheers > > Joe > > > -Original Message- > From: Action Request System discussion list(ARSList) >

Re: Intermittent ARERR 623 - v7.6 and v9

2016-01-12 Thread Joe D'Souza
There is a configuration parameter to suppress warnings and error messages. It would mean it would suppress 623 even in other scenarios. You could try it and see if that is an acceptable solution. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList)

Re: How to migrate any Service Now project to Remedy?

2016-01-12 Thread Joe D'Souza
Is SNOW on premise? Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Stan Feinstein Sent: Tuesday, January 12, 2016 10:22 AM To: arslist@ARSLIST.ORG Subject: Re: How to migrate any Service Now project to

Email Error in stderr log

2016-01-12 Thread Lockwood, Teresa
Good day! I'm seeing this error about every minute in my stderr log file. Jan 11, 2016 4:57:53 PM com.bmc.arsys.emaildaemon.LoggingModule doWork SEVERE: No field values were specified for submit or modify operation. Specify values for the action. How can I find what email this error pertains

Re: How to migrate any Service Now project to Remedy?

2016-01-12 Thread LJ LongWing
does SNOW even OFFER on premises?I thought they were purely SAAS. On Tue, Jan 12, 2016 at 10:03 AM, Joe D'Souza wrote: > Is SNOW on premise? > > Cheers > > Joe > > > -Original Message- > From: Action Request System discussion list(ARSList) >

Re: How to migrate any Service Now project to Remedy?

2016-01-12 Thread Ken Pritchard
They do From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Tuesday, January 12, 2016 12:31 PM To: arslist@ARSLIST.ORG Subject: Re: How to migrate any Service Now project to Remedy? ** does SNOW even OFFER on premises?I