Re: How calculate the Aging of an Incident & show it in overview console?

Thanks for your kind response. As the requirement is to show the Incident Aging in overview console table only so i doubt DB View will not suffice it. Also please could you elaborate it more as what will be the trigger point(Execute on condition) for the Custom field calculation on the DB view.

RE: What to use instead of PERFORM-ACTION-OPEN-URL new "file:..."?

I am indeed opening the files on a network share with file://UNC_path Thanks for your suggestion – I’ll see if I can get that to work. In the interim I put in a work around where I am pulling the reports into an attachment field and my users have 2 additional clicks to get to the file. No

Re: How calculate the Aging of an Incident & show it in overview console?

Thanks JD for your kind response. Please could you elaborate on your first approach to achieve it via AL. Escalation can be created for it but suppose my escalation run every mid night then the incidents raised after mid night will be missed during calculation Also the motive of business is too

Re: How calculate the Aging of an Incident & show it in overview console?

Aging can be done through the "Modulus" function. "%" Do something like Days % 5 to have something fire every 5 days (Business Week). Or Days % 30 for every month. Of course you need to compte "Days" using something like ((($TIMESTAMP*60)*60)*24) or something like that. Or use a built in

Re: How calculate the Aging of an Incident & show it in overview console?

Personally I would look at it a bit differently. Since you need to do some DB view work in order to add custom fields anyways, I would consider doing the age calculation as a new column in the DB view and then expose that as a field in the Overview Console. Since the Overview Console tends to be

Re: How calculate the Aging of an Incident & show it in overview console?

Hi AA, Off the top of my head, you are looking at either adding a "Refresh Aging" button on the console and/or firing an active link on Window Open/Display to trigger the stack of workflow needed to re-calculate the field/column on each Incident record and then refresh the table at the end. The

Re: How calculate the Aging of an Incident & show it in overview console?

Yes it should be. -- Sent from: http://ars-action-request-system.1.n7.nabble.com/ -- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist

Re: How calculate the Aging of an Incident & show it in overview console?

yes it should be updated on overview table refresh whenever support staff logged in. -- Sent from: http://ars-action-request-system.1.n7.nabble.com/ -- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist

experience Remedy developer available.

Experience Remedy Developer available in the Minneapolis/St Paul area. I have over 30 years of experience with supporting helpdesk products and 22 years with Remedy. Please contact me on my private email address ronald.ma...@outlook.com. Thanks -- ARSList

Re: How calculate the Aging of an Incident & show it in overview console?

Is this "Aging" value required to update and be displayed in real-time whenever support-staff open/refresh the Incident table in the Overview console? Thanks, -JDHood On Mon, Feb 5, 2018 at 2:42 AM, Abhishek2019 wrote: > Hi Experts, > > We are having a requirement to