Drew:
Instead of using samAccountName as your RequestID, have you tried using
uSNCreated? It's what I use here.
Norm
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Drew Shuller
Sent: Tuesday, December 29, 2009 2:35 PM
Someone actually mentioned age as a desirable quality in a job posting? That
would be discriminatory.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Tommy Morris
Sent: Wednesday, December 23, 2009 10:45 AM
To:
Just use the REPLACE function. It's exactly what you're looking for.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of John Kelley
Sent: Tuesday, December 22, 2009 10:26 AM
To: arslist@ARSLIST.ORG
Subject: Removing a
Hello everyone:
I've been away from the Remedy world for a while, but I'm getting
support requests concerning the Remedy Email Engine.
The site in question is running 6.3 on Windows 2003. Just within the
past couple of months the email engine locks up mysteriously. Can't
figure out why. We
In more complex applications I disabled it with workflow like you're
describing. The problem was always that the copy to new feature would copy
status flags to the new request and produce squirrelly results.
-Original Message-
From: Action Request System discussion list(ARSList)
I think this *might* actually worsen the situation. I've found that Active
Links that run on an interval -- even if the action is not licensable --
prevents the client from giving up its token.
Maybe this was fixed in 7.x, but I just had to rewrite an application because
the an interval AL was
Can the users connect if you replace the server's servername with its
actual IP address? If yes, that would indicate a DNS problem and could
explain why the problem is intermittent.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On
discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kaiser, Norm E CIV USAF AFMC
96 CS/SCOKT
Sent: Thursday, July 30, 2009 2:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: Disable Red X
The problem is when the dialog is designed to force a selection from a
multi-value field. For example
The problem is when the dialog is designed to force a selection from a
multi-value field. For example, suppose the dialog pops and asks the
user to select a value from a dropdown. Users have become conditioned to
If I see a red X, I click it to get rid of the popup, no matter what.
When this
, Norm E CIV USAF AFMC 96 CS/SCOKT
norm.kai...@eglin.af.mil
To: arslist@ARSLIST.ORG
Sent: Wednesday, July 29, 2009 4:08:24 PM
Subject: Re: Disable Red X - RESOLVED
I'm *fairly* certain that that option works wonderfully in the client
but will not work in the midtier. I think the browser explicitly
I'm *fairly* certain that that option works wonderfully in the client
but will not work in the midtier. I think the browser explicitly forbids
disabling the little red X to prevent spyware purveyors from popping
undismissible popups. If someone knows of a way, PLEASE let me know!
-Original
Why not just rewrite your HTML form in Remedy?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Jay Sytangco
Sent: Tuesday, July 28, 2009 2:30 AM
To: arslist@ARSLIST.ORG
Subject: How can my HTML program call Remedy Web
Is anybody running JDK 6 update 14 with a 7.0 Midtier? We need to
upgrade, but I want to make sure there's no compatibility issue
beforehand.
Thanks,
Norm
___
UNSUBSCRIBE or access ARSlist Archives at
if you want to be sure stay at _6 or less.
On Mon, 27 Jul 2009 09:41:33 -0500, Kaiser, Norm E CIV USAF AFMC 96
CS/SCOKT
wrote
Is anybody running JDK 6 update 14 with a 7.0 Midtier? We need to
upgrade, but I want to make sure there's no compatibility issue
beforehand.
Thanks,
Norm
Compatible?
**
We are running that JDK version with 7.5 mid-tier patch 1 if that helps.
No issues so far
-Guillaume
-Original Message-
From: Action Request System discussion list(ARSList) on behalf of
Kaiser, Norm E CIV USAF AFMC 96 CS/SCOKT
Sent: Mon 07/27/09 10:41 AM
To: arslist@ARSLIST.ORG
with some of the upper JRE version.
7.5 is
more compatable except I know there is an issue with 7.5 and JRE 1.6_16
unless you are running the latest patch.
On Mon, 27 Jul 2009 09:53:49 -0500, Kaiser, Norm E CIV USAF AFMC 96
CS/SCOKT
wrote
Hmmm...thanks...but I wonder if there's issues with 7.0
That's not the food chain as I always understood it. I've always understood it
thusly:
Remedy Architect
Remedy Developer
Remedy Administrator
Notice the administrator is at the bottom of the food chain. I've always also
envisioned that the developer typically can fill the role of administrator
Yes, and just hope you *can* become that person who does the job. Hope
you don't get in over your head!
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L
Sent: Thursday, July 23, 2009 12:40 PM
To:
Throw an error if the field value is null. An error in ARS halts all
workflow.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of RKVKRKVK
Sent: Monday, July 20, 2009 5:47 AM
To: arslist@ARSLIST.ORG
Subject: break onSubmit
either...
Kaiser, Norm E CIV USAF AFMC 96 CS/SCOKT wrote:
If a Remedy server service cannot start after a database migration, that
typically indicates something's wrong with the database:
- Is the database service running?
- Does the ARAdmin account have ownership over the ARSystem
Here are a few suggestions:
- Build better indexes
- Archive old data in the subject table to reduce overall table size
- Use fewer LIKE statements...i.e., reduce ANYWHERE pattern matching in
fields where it's not necessary. LIKE is a performance killer
- Consider implementing the NOLOCK
If a Remedy server service cannot start after a database migration, that
typically indicates something's wrong with the database:
- Is the database service running?
- Does the ARAdmin account have ownership over the ARSystem database?
- Was the ARSystem database properly attached when it was
Look for code that is running away or overly ambitious:
- Active links that run on an interval that do massive queries
- Escalations that do massive updates running during prime time
- Code that trips a filter that trips a filter that trips a filter that
does massive updates
Check your logs to
Check your case sensitivity. Windows is case insensitive but Remedy is
case sensitive. We had instances where a user's username in Remedy was
keyed in as John.Smith but that user would use john.smith to log on to
Windows and got used to typing his username lower case. Then when we
turned on Cross
...@arslist.org] On Behalf Of Kaiser, Norm E CIV USAF AFMC
96 CS/SCOKT
Sent: Wednesday, July 15, 2009 10:33 AM
To: arslist@ARSLIST.ORG
Subject: Re: Active Directory Integration
Check your case sensitivity. Windows is case insensitive but Remedy is
case sensitive. We had instances where a user's username
Hi folks:
I've been away from the Remedy world for awhile, managing other
non-Remedy projects. But now I'm coming back to the fold a bit with a
new Remedy issue. Remedy is kind of like the Marines - once you're in,
you're in for life.
Anyway, as the subject suggests, I apologize in advance
per server.
I hope this helps clarify things a bit for you.
Shawn Pierson
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kaiser, Norm E CIV USAF AFMC
96 CS/SCOKT
Sent: Tuesday, July 14, 2009 9:10 AM
To: arslist@ARSLIST.ORG
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