I think this *might* actually worsen the situation. I've found that Active Links that run on an interval -- even if the action is not licensable -- prevents the client from giving up its token.
Maybe this was fixed in 7.x, but I just had to rewrite an application because the an interval AL was causing licenses to stay assigned for days at a time! -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Carey Matthew Black Sent: Wednesday, August 05, 2009 6:12 AM To: [email protected] Subject: Re: Encouraging Float License Users to Log Off When Inactive I have often wondered if you could..... Create an active link (on interval) that prompts the user for a kind of "session timeout". Say every hour with a dialog asking: "Are you still there?". (with yes/no buttons) Then have a second "on interval" active link on the dialog that would timeout the dialog in 30 seconds. If the 30 second timeout Active Link gets to run then the "No" button is pushed. If the "No" button is pushed then this happens. 1) Send an Event to all open forms and have workflow clear the change flag on all windows. 2) log the user out with the Special Run Process "PERFORM-ACTION-EXIT-APP" If the "Yes" button is pushed then this happens. 1) close the dialog. Now this could be more fancy if you want to also have a display only Date/Time field where other workflow keeps updating the timestamp in the field and the "session timeout" active link could run more frequently than every 30 minutes too. (Then it could look to see if the field's value is <= ($TIMESTAMP $ - 3600) and have an accuracy of say.. 5 minutes+/- instead of prompting every 30 minutes regardless of activity.) And obviously you would need to decide what is "enough activity" to trigger the update of the timestamp value by adding a set field action to the (hopefully already existing) active links that the user is triggering. It seems like it should work in my head. Has anyone tried to implement this (or something like it) as a possible solution? -- Carey Matthew Black BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On Tue, Aug 4, 2009 at 4:03 PM, Robert Halstead<[email protected]> wrote: > ** We are experiencing this same issue.. We are at the point where we're > going to remove all workflow that updates tables on an interval as that > re-requests a floating license. If there are any other ways to get the > licenses freed, I'm all ears.. > > On Tue, Aug 4, 2009 at 9:25 AM, Arner, Todd <[email protected]> wrote: >> >> ** >> >> Hello Everyone, >> We are currently experiencing an issue with our float license users not >> logging out when they are inactive in Remedy. Needless to say this is >> holding a float license open for an hour that other users could have been >> using it. My question is, have you found an effective way to encourage your >> users to log off when inactive? We have sent emails which helps for about a >> day but then they forget again. Thanks in advance for any suggestions you >> may have. >> >> Todd Arner >> Great Lakes >> >> _Platinum Sponsor: [email protected] ARSlist: "Where the Answers >> Are"_ > > > -- > "A fool acts, regardless; knowing well that he is wrong. The ignoramus acts > on only what he knows, but all that he knows. > The ignoramus may be saved, but the fool knows that he is doomed." > > Bob Halstead > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
