Re: Mid-Tier Web Page is coming up blank

2008-10-28 Thread Mench, Ryan M (N-ISS)
I ran across something similar a few weeks ago after an upgrade. This error will occur if there is a Active Link associated with the form being opened which contains a Open Window action of type Report and the Destination field in the Active Link contains a hard return control character. Look

Re: Midtier 7.x opens blank (white) window

2008-10-03 Thread Mench, Ryan M (N-ISS)
] From: Mench, Ryan M (N-ISS) Sent: Wednesday, October 01, 2008 2:00 PM To: 'arslist@ARSLIST.ORG' Subject: Midtier 7.x opens blank (white) window Folks - I'm driving myself bonkers on this and would really appreciate your feedback. I Have a form that opens in Midtier as a blank (white

Midtier 7.x opens blank (white) window

2008-10-01 Thread Mench, Ryan M (N-ISS)
Folks - I'm driving myself bonkers on this and would really appreciate your feedback. I Have a form that opens in Midtier as a blank (white) window. The workflow contains an active link that opens it in a submit window. I recently upgraded from ARS 5.x to 7.01 and used the 7.x import tool to

Re: ARS 5.1.2 setup error - RESOLVED

2008-08-05 Thread Mench, Ryan M (N-ISS)
This was a result of an invalid DNS server IP and is now resolved. Ryan M. Mench Remedy Developer - AS3, AOC WSI Lockheed Martin 9970 Federal Drive, MS 22C Colorado Springs, CO. 80921 -Original Message- From: Mench, Ryan M (N-ISS) Sent: Tuesday, August 05, 2008 9:14 AM To: [EMAIL

Symantic Endpoint Protection

2008-05-19 Thread Mench, Ryan M (N-ISS)
My customer wants to integrate Symantic EndPont Protection 11 on an ARS 5.1.2 server/Oracle 9i DB. During testing we concluded that the AR system license tool (a flashback for most of you I'm sure) will not accept a new license even though the license is valid. Classic error that reads Invalid

Re: Ghosting remedy server

2007-09-04 Thread Mench, Ryan M (N-ISS)
Ghost works well as long as the server you are moving to mirrors the server the image came from (E.g. same model, hardware, drive size, firmware, etc.) Also, Ghost will not work on servers with a RAID controller. I would suggest using NetBackup if you happen to find yourself in that situation.

Re: Pages No Longer Displaying in Page Holder Field

2007-05-02 Thread Mench, Ryan M (N-ISS)
I had this occur once on 6.3. To correct the issue I deleted the page holder and recreated it using the same DB name and ID. Ryan M. Mench Intelligent Software Solutions Remedy Developer - AS3, AOC WSI Lockheed Martin 9970 Federal Drive, MS 22C Colorado Springs, CO. 80921 * (719) 277-4541 *

Re: ARS 5.1.2 on Oracle 10g

2007-04-18 Thread Mench, Ryan M (N-ISS)
I did some research on this about a month back. Oracle 10g was released after AR 5.1.2 went unsupported, although it might run, BMC never tested 5.1.2 it on 10G. I wasn't able to attach the 5.1 Compatibility Matrix to this message, but I can forward it to you off the list if you need it.

Re: OT - Remedy Training In Clearwater

2007-03-26 Thread Mench, Ryan M (N-ISS)
I was in Clearwater about 5 years ago for training. After training I would head straight to the beach - There are tons of bands, restaurants and bars near the beach to enjoy. At the time local merchants would set up shop on the pier every Friday. I'm sure I missed out on some history or a

Re: 6.3 User Tool on Shared Machines

2007-03-22 Thread Mench, Ryan M (N-ISS)
Norm, It's also important to first have your script deinstall the 5.1.2 client before having SMS push the 6.3 user tool. Otherwise both versions will show in program files. Ryan M. Mench Intelligent Software Solutions Remedy Developer - AS3, AOC WSI Lockheed Martin 9970 Federal